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Participant
August 20, 2020
Question

Why is my adobe premiere pro and creative cloud constantly asking me to sign in,

  • August 20, 2020
  • 2 replies
  • 1042 views

Hello, recently I have had an issue where whenever I access my Creative cloud app, or premiere pro app, it constantly keeps making me sign in. And also does anyone know why whenever I login into premiere pro, and load up a prject, it closes after a few seconds?

This topic has been closed for replies.

2 replies

Tigre Tigre
Tigre Tigre
Participant
January 17, 2021

Hi! I'm having the same problem. No matter how many times I sign back into Creative Cloud, it kicks me out. I tried uninstallig Pro and Cloud, reinstalling with all updates, and still the same problem! I can't use Premiere Pro at all now because Cloud keeps closing it to crash. I am so confused and frustrated! What am I supposed to do?

M
Michael Grenadier
Legend
January 18, 2021

maybe trying to contact support rather than a user forum.  if you go to adobe.com you should be able to find the contact info.  If not, post back and I'll dig it out for you (but the lord helps those that help themselves).  Are you by any chance behind a firewall or using a vpn?  might be causing the problem...  

S
Community Manager
Sumeet_Kumar_ChoubeyCommunity Manager
Community Manager
August 28, 2020

Hi there,

 

We're sorry about the poor experience. Please let us know the version of Premiere Pro that you are using and the system specs (OS, CPU, GPU & RAM). Also, try the steps mentioned in this article to solve the Creative Cloud sign-in issue.

 

Thanks,

Sumeet

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