Why is my transcription feature not working?

Question

I have been a Premiere Pro user for over 10 years and have never had to write a discussion post.. I am trying to generate transcribed captions through in and out points on my vertical video timeline, but each time I do this, this systems processing immediately stops.

Here is what I’m doing in my Captions & Graphics workspace:

In & out points on the timeline are set > Clicked the 3 dots above “transcribe” > Clicked “Generate Static Transcript” > Clicked “Transcription Preferences” > I select audio track 1 only (the only track I need) > Checked the box marked “transcribe in and out point only”.

The system begins to load and process my request, but then stops and nothing happens..

I have logged out of my Creative Cloud account, reset my Premiere Pro app, and reset my laptop multiple times, but I am still facing this issue of not having the transcription and captioning move forward. My internet connection is also not the issue.

I am using version 26.30 (build 93)

Stan Jones · Answer

​@Jeffrey34123879a4r2,This is similar to a bug some users are experiencing. Most often it ends with “No dialogue found.” I do not experience it.Do you still have version 25 installed? If you, just give it a try to see if it works there. Let us know and we can troubleshoot from there.There may be a fix in the Beta version; you can install it alongside the release versions to test.A workaround for some users was to roll back to version 26.0.1.Stan

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