Participant

Question

Windows 10 Pro Blue screen after starting export. (Stopcode - WHEA_UNCORRECTABLE_ERROR)

Forum|Forum|8 years ago
July 1, 2017
16 replies
12213 views

I just built this PC yesterday. When going to export a video, windows locks up and blue screens and gives the stop code - WHEA_UNCORRECTABLE_ERROR.

The specs for this pc is

CPU: Intel i7 7820x

Video Card: MSI GTX 1080 TI

RAM - 32 GB Corsair Vengence

Motherboard - MSI X299 RAIDER

Cooler - Corsair H100i V2

PP is installed on a M.2 SSD

I have ran multiple stress tests on the PC with 3D Mark and Prime95 with no crashes so its not a hardware issue. This is only isolated to Adobe PP and Media Encoder. I'm guessing the problem is because of the new CPU and Adobe hasn't supported it fully. I need this to work because i use it to edit videos for my job.

I need a fix ASAP

Thanks,

Marcelo

EDIT: It looks like this problem happens when audio is rendered (.WAV Format in the timeline). Video is not having a problem rendering alone.

This topic has been closed for replies.

T

Tomislav Šalov

Participant

The solution is to disable the intel turbo boost service and disable the intel turbo boost aplication and switch off if there are in bios turbo boost options and put on the manual voltage of the processor (1,2V).

Kevin-Monahan

Community Manager

Marcelo,

The potential solution. Can you check it out?: https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Skylake-X-SOLVED-1042/

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

L

lynnielulu88

Participant

THIS IS THE SAME PROBLEM I HAVE!!! I've done everything. And nothing worked so far! I even completely wiped my computer and re-installed windows 10, STILL CRASHING MY ENTIRE SYSTEM! I AM SO ANNOYED! And yes I have the same specs. CPU & Motherboard

R Neil Haugen

Legend

Post on the new user-voice feedback system. Vastly improved over the old thing, and you can search for similar things and see if they've bugs listed or fixes or what.

Adobe Bug Report /Feature Request form: https://adobe-video.uservoice.com/forums/911233-premiere-pro

Have you looked at the information in the post just above yours? And checked the Puget Sound System's link listed?

Neil

Everyone's mileage always varies ...

R

Robert110

Participant

Window 10 users often face blue screen of death errors. I faced this issue before and I tried like 5 different methods. There are several reasons that can cause this error. I cant explain every step in detail but I think anyone who is facing this issue would be able to understand or you can read this article: Fix WHEA_UNCORRECTABLE_ERROR (Thoroughly explained)

One of the following step will sort out the problem:

1. Disable Overclock in BIOS

2. Fix Corrupted or Incompatible Device Drivers

3. Uninstall any recently added Application

4. Fix Corrupted Windows System Files

5. Use Memory Diagnostic to fix Memory ( RAM ) Errors

6. Scan and Check Hard Disk for errors

7. Fix Corrupted Registry Files

8. Restoring Windows back to an earlier point in time

J

joshp95090703

Participant

The only thing I could do to get my machine to run smoothly was disable TurboBoost in BIOS.

I have the 7820x and the Raider X299. Sony Vegas also had problems when TurboBoost was enabled, but would not cause BSOD, but it couldn't preview video at even 1fps ... TurboBoost is super messed up on this chipset.

G

gasoo

Participating Frequently

I noticed this post on Puget Systems website: https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Skylake-X-SOLVED-1042/

They recommend increasing CPU voltage instead of adjusting AVX settings, at least on Gigabyte Aorus boards.

G

gasoo

Participating Frequently

A quick update. As I mentioned earlier in this thread, we have three identical x299 (i7-7820X + MSI Tomahawk Arctic x299) setups: at first only one of these computers was WHEAing on regular basis, but over time every single one had the same symptoms.

I turned off Turboboost on two of the rigs, which fixed the issue. This is not ideal for performance, so I followed Puget Systems' advice with the last one, and increased the CPU voltage using the following settings:

- Internal CPU Vcore: 1.200V

- Adaptive Mode: Enable

This fixed the third rig. It bluescreened several times a day before upping voltage, and hasn't crashed since. Be careful when changing voltage though, make sure your cooling is adequate and don't use improper values.

Maxxhsu7228

Participant

I have similar issues

Photoshop cause win10 BOSD "WHEA_UNCORRECTABLE_ERROR"

I Uninstall "Intel Turbo Boost 3.0" app

Set AVX offset on -5 and AVX512 offset on -5

But keep "TURBO BOOST" on in BIOS

It works fine , no more BOSD

7820x All core 4.5GHz

PRIME X299 Deluxe

HyperX DDR-3000(XMP) 16GB*4

K

klevunin

Participating Frequently

Update Bios to 0802 of the motherboard. This is a problem in Bios

Maxxhsu7228

Participant

after update BIOS to 0802 ， photoshop still cause BOSD "WHEA_UNCORRECTABLE_ERROR"

again，I Set AVX offset on -5 and AVX512 offset on -5

K

klevunin

Participating Frequently

I'm with you

i7-7820x

ASUS x299-prime-a

manuela64981168

Inspiring

This worked for me:

Re: After Effects causing Bluescreen

V

vinegarshots

Inspiring

I have the same problem. Encoding a video in Adobe Media Encoder gives me a bluescreen with "WHEA UNCORRECTABLE ERROR". In an attempt to isolate the problem, I stress tested my system to the max with some other applications (full CPU and GPU load at highest temperatures), and NOTHING else will trigger this error except for Adobe Media Encoder.

I followed the advice in this thread, and it seems that I have eliminated the problem by setting an AVX offset of 5 in the BIOS, and also disabling "MSI Enhanced Turbo Boost as well". Interestingly, with these two modifications, I am able to keep the primary Turbo Boost functionality turned on, as well as the Turbo Boost Max application in Windows.

System:

W10 Home 64 bit
i7-7820X
MSI X299 Raider +latest BIOS
128GB Corsair Vengeance 3000 MHz

EVGA GTX 1080Ti

Grobolo Salamanca

Participant

I found the same. Disabled Mobo manufacturers BIOS boost settings and the Intel boost mode is still running happily with no crashes for a week. Boost software/firmware must be in conflict.

nigelstarr82

Participant

Whenever I open adobe on this new build it crashes with the same error.

Specs:

Intel i9-7920X (stock frequencies)

Gigabyte/Aurus X299 Gaming 9 (latest bios)

Zotac 1080 Ti Amp Extreme

64GB Ballistix 2400mhz

Intel 600P 1TB NVME M.2

2x 2TB Seagate HDD's

RED rocket card

ATTO card

TB3 add-on card

manuela64981168

Inspiring

This worked for me:

Re: After Effects causing Bluescreen

G

gasoo

Participating Frequently

Thanks! Disabling Turbo Boost in BIOS and uninstalling Intel Turbo Boost 3.0 also solved this issue for me.

Seems like there might indeed be something strange going on with Adobe programs and x299 chipset and/or latest Intel processors. We bought three identical setups and installed the same program versions to each one. One of the computers keeps crashing and giving the WHEA_UNCORRECTABLE_ERROR when using Adobe's software. Used program doesn't really seem to matter, both Photoshop and After Effects cause the crash almost immediately.

This could be a hardware error as well since two other computers work fine, but so far I haven't noticed other software causing any crashes. EDIT: It turned out all of these rigs had the same issue. Solution: turning off Turboboost OR increasing Vcore voltage to 1.20V and enabling Adaptive Mode in BIOS.

Specs:

W10 Pro 64-bit

i7-7820X

MSI Tomahawk Arctic x299 + latest BIOS

64GB Corsair Vengeance 3000 MHz

EVGA GTX 1080

1TB M.2 SSD, 2TB SATA SSD and 6TB SATA RAID-1

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