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jayce_2403
Participant
October 9, 2024
Answered

(Windows 11) Adobe thinks I'm on a mac, refuses to give me a Windows installer

  • October 9, 2024
  • 5 replies
  • 1120 views

I'm not sure if this is just a problem with Windows 11, but I've encountered an issue while trying to install CC and Premiere Pro to help a friend out with video editing. When trying to install Creative Cloud from the main website, I'm given a .dmg file which is pretty much useless. Extracting it with 7-Zip doesn't give me anything useful.

 

This problem has been completely preventing me from accessing any Adobe product for 2 months. Any help is appreciated! Other info: Yes, I've restarted my pc. I've cleared my cache, tried a different account, tried a different browser, all with no luck.

This topic has been closed for replies.
Correct answer jamieclarke

Here is an alternate link to download the windows installer for Creative cloud desktop app.  What browser are you using? 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Let us know if that helps your issue.

5 replies

J
jayce_2403Author
Participant
October 11, 2024

Worked like a charm, thank you for the help!

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 11, 2024

    Hi @jayce_2403 - Checking in, has the alternate linked helped your issue?

    jamieclarke
    Community Manager
    jamieclarkeCommunity ManagerCorrect answer
    Community Manager
    October 9, 2024

    Here is an alternate link to download the windows installer for Creative cloud desktop app.  What browser are you using? 

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    Let us know if that helps your issue.

    J
    jayce_2403Author
    Participant
    October 9, 2024

    I'm trying to get Premiere straight from https://www.adobe.com/apps/all/all-platforms, which is where the "Does not work on your device" error comes from. I'm getting the .dmg file for Creative Cloud from  https://creativecloud.adobe.com/apps/download/creative-cloud .

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 9, 2024

    What link are you trying to download Premiere Pro, can you post a screenshot of the website you are downloading from??  You should go to Adobe.com sign in at the top right corner and it will take you to the dashboard where you can download Premiere.  

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