Skip to main content
M
Marcus5FEC
Participant
January 31, 2022
Answered

Windows 11 low quality Audio preview on headphones

  • January 31, 2022
  • 2 replies
  • 583 views

Hello,

 

I'm having the following issue with Premiere (the latest version) and I would like to know if is there someone experiencing the same issue and if there is a possible fix.

 

I have updated to Windows 11 and when I started editing in premiere the audio is just awful while editing, at the point that I had to export the video to check if the sound editing was correct using an external player as I couldn't have a proper audio playback in the premiere.

 

I have noticed that if I play music or a video on my laptop the audio is great, but if I let the sound as background while I am using premiere the audio completely changes the quality.

If I am active on the premiere, the audio is bad.

if I keep premiere open while I am active in any other tab (Chrome, desktop, VLC player) the audio is normal. 

 

All Drivers are updated and Premiere is updated to the latest version.

 

Thank you.

 

My Laptop:

Windows 11 Pro

i7 - 10875H

64GB RAM

NVIDIA RTX 2070

 

Sound Devices:

Name NVIDIA High Definition Audio
Manufacturer NVIDIA

 

Name NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Manufacturer NVIDIA

Name THX Spatial Audio
Manufacturer THX

 

Name High Definition Audio Device
Manufacturer Microsoft

 

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation

 

    This topic has been closed for replies.
    Correct answer Marcus5FEC

    I've done all the options and 'Set the Input to None' was the option that worked.

     

    Thank you @Peru Bob , appreciate it.

     

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 31, 2022

    Also, if the music is mp3, convert it to wav before importing into Premiere Pro.

    Mp3 files can behave wonky in Premiere Pro.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 31, 2022

      Delete the Media Cache and Media Cache files:
      https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

      If that doesn't work, try resetting the preferences:
      https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

      If that doesn't work, try resetting the Workspaces:
      Reset a workspace
      Reset the current workspace to return to its original, saved layout of panels.
      1. Do one of the following:
      • Click the Workspace menu icon and select Reset to Saved Layout.
      • Choose Window > Workspace > Reset to Saved Layout.
      from here:
      https://helpx.adobe.com/premiere-pro/using/workspaces.html

      If that doesn't work, try Preferences > Audio Hardware and set Input to None.

      If that doesn't work, try creating a new project and import the old one into it.

        M
        Marcus5FECAuthorCorrect answer
        Participant
        February 1, 2022

        I've done all the options and 'Set the Input to None' was the option that worked.

         

        Thank you @Peru Bob , appreciate it.

         

          V
          Valentiniki
          Participant
          November 30, 2023

          Thanks man, this is gold. Worked the same as you - no imput. 
          It seams that the problem it's related with THX drivers, super annoying. 

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices