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JesseJoeyJames
Known Participant
August 25, 2022
Question

Windows File browser doesn't appear or gets stuck behind premiere pro program freeze.

  • August 25, 2022
  • 25 replies
  • 5820 views


Ever since I updated to Adobe Premiere Pro 2022 I've been having this problem. When trying to export a video and clicking on the file location, it opens up the windows file exporer. However that pop up window never appears. I think it's stuck off screen or behind the window of Adobe itself. I can't figure out a way to make it re-appear. This also happens when trying to browse through my luts, while using Lumetri Color and opening the File browser.

Please see the video:
https://youtu.be/aGObIAup8VY

 

At that point all i can do is open task manager and close premiere pro, because nothing works, everything is frozen as adobe assusmes I have to be in the file browser, but I cannot see the file browser.

    25 replies

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    B
    beverlymag
    Participating Frequently
    May 24, 2023

    I'm still having these issues nothing is helping. Can Adobe fix this now Please!!! 

     

      M
      Michael Grenadier
      Legend
      May 12, 2023

      and gotta say I have seen this problem on my windows machine.  Was never that crucial...  I could always just manually find it quickly.  and also gotta say that after working intensively in Premiere for at least 6 years, I've never had a problem that clearing the cache solved...    Guess I've just been lucky...

      M
      Michael Grenadier
      Legend
      May 12, 2023

      CoraxIncarna, thanks for posting the update.  Not enough people do...

        C
        CoraxIncarna
        Participant
        May 12, 2023

        Update: fully clearing the Media Cache seems to have helped so far.

          u-double-u
          u-double-u
          Participant
          January 3, 2025

          Will try this, but its kind of ridiculous. In 2025 using cc 2025 this is still happening in a lot of use-cases. I was trying to export an SRT for later use.. Sometimes it happens when double clicking to import new footage.. Sometimes when trying to export a clip and wanting to select a new desitnation. Its the transition from Premier to file explorer that is buggy. What does MediaCache have to do with it? Its buggy and nobody cares.

          C
          CoraxIncarna
          Participant
          May 12, 2023

          I'm still having the same issue in 23.4.0 (Build 56) for Windows 11 (2x UHD displays).

            S
            savannahwalters
            Participant
            April 30, 2023

            This is insane. I can't believe I pay so much for this software when workflow-breaking bugs like this just don't get fixed for years at a time. Please, please, fix this, adobe.

              R
              roberts66154247
              Participant
              March 24, 2023

              this seriously needs fixing. getting the same issue all the time and just lost a load of work being forced to close the app without being able to save. Infuriating and considering switching different editing software

                M
                Michael Grenadier
                Legend
                March 24, 2023

                I always set my autosave interval to 5 minutes so that's the maximum amount of work I can lose...  The default interval is 15 minutes I think...  Did you check your autosave folder for an autosave?  Not arguing with the need for a fix, but clearly this is not happening to most of the people working with Premiere on windows.  I work in Premiere on both mac and windows and have never seen this behavior on either platform...  don't have time right now to dig thru this entire thread, but have you or anyone else filed a bug report on this?     And gotta say back around 4 years ago, I would get random crashes when rendering sections of the timeline, so I learned to do a manual save reflexively before rendering...  For me at least, I'm committed to Premiere as my NLE of choice and when there's an issue I can almost always figure out a workaround and keep working.  For other people, Resolve is a better choice...

                K
                Karma29047543esxu
                Participant
                March 24, 2023

                i am having the exact same issue. basically there is supposed to be a Windows Explorer pop-up window but it is not popping up. It does however freeze my Premiere Pro screen so the only thing I can do is end task or restart my PC. help!!!! 

                  B
                  Bevedit
                  Participating Frequently
                  April 21, 2023

                  Has anyone a fix for this?? 

                  Its still happening! @Michael Grenadier  Any news on this?
                  Its going on too long now.

                    R
                    Rico Vilarouca
                    Participant
                    March 23, 2023

                    It´s so, but so annoying - because it´s clearly some related with Adobe program and windows itself, some coding problem I do not have know-how to solve - and Adobe keeps pretending it´s not happening that I´m really asking myself if I´ll not loose less time gettng in  the learning curve of Davinci and changing my tool that all the editing time I had lost with this problem and the fact that in more then an year THERE´S NOT perspective of correction of a problem that happens EVERY SINGLE DAY of work. Good Luck for  we all.

                     

                      R
                      Rico Vilarouca
                      Participant
                      March 23, 2023

                      Same problem here. For years, since version 20 or 21. I´m on 23 and it´s happening every single time I use premirere pro, but it´s not regular or have a pattern. It has some kind of randomness...

                      Once I did it return, but I can´t remember what I did or pressed. In a hurry I just got a relief moment and go head on work.
                      It must be some kind of shortcut...

                       

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