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Won't open after update

Forum|Forum|8 years ago
April 4, 2018
9 replies
4763 views

I received a message this morning (04th April) from Creative Cloud telling me there's an update for Premiere pro which I promptly updated. Now the app won't open. I've tried restarting and I've also un-installed and re-installed the app but it still won't open. The app bounces in the dock and shows the splash screen then quits.

Has anyone else had this issue and if so found a fix?

I'm running MacOS High Sierra 10.13.3 on a 4GHz Intel Core i7 iMac and the graphics card is an AMD Radeon R9 M395X 4 GB.

This topic has been closed for replies.

Correct answer Vidya Sagar

Hi All,

The issue is fixed with the latest update of Premiere Pro(12.1.1). Please update & let us know the status.

Thanks,

Vidya

D

David383598280v68

Participant

I'm having issues getting into my Adobe Premier

Vidya SagarCorrect answer

Adobe Employee

Hi All,

The issue is fixed with the latest update of Premiere Pro(12.1.1). Please update & let us know the status.

Thanks,

Vidya

Waldorf & Statler

Inspiring

Delete this Fonts, under user/library/fonts

thomasd97692234

Participant

Thank you Zondervan! It fixed the issue for Premiere.

But Media Encoder is still crashing at launch, even with the CMD+SHIFT.

With still the same "AME has encountered an unexpected error and cannot continue." message.

zondervan

Participating Frequently

Do the same with the AME 12.0 folders:

3. Rename the following list of folders to Old_foldername.

~/Documents/Adobe/Adobe Media Encoder/12.0

~/Library/Caches/Adobe/Adobe Media Encoder/12.0

~/Library/Preference/com.adobe.ame.application.CC12.plist

~/Library/Saved Application State/com.adobe.ame.application.CC12.savedState

thomasd97692234

Participant

Thank you ! I must have missed one, now it's working fine.

J

Jesse Zibble

Adobe Employee

Hi,

If any new users encounter this failure to launch Premiere Pro 12.1 and before attempting the steps listed as the solution, could you try the following?

While launching the application, hold down CMD and SHIFT. Please report results here.

Holding those modifiers down during launch deletes the plugin cache and deletes the user preferences. If this fixes the launch failure, that could be helpful in identifying and fixing the problem.

Thank you!

A

annaw26

Participant

holding down CMD and shift didn't work for me. Will adobe be fixing this issue or will everyone have to uninstall??

J

Jesse Zibble

Adobe Employee

Thank you for the response, that helps isolate the issue.

If you follow the accepted solution steps, can you launch? That is not a fix, but it might unblock you with 12.1.

>> Will adobe be fixing this issue or will everyone have to uninstall??

We are still working on this.

If any user follows the accepted solution steps and it does not allow 12.1 to launch, please post that here.

pp4841592

Inspiring

I have exactly the same problem after today's update of Premiere Pro CC 2018, please Adobe, do you fix that or do I really have to do uninstall and reinstall?

zondervan

Participating Frequently

From other discussion from yesterday (helped for me):

Hi All,

The following steps fixed the issue for few users. Please try:

1. Uninstall all 12.x version of Premiere Pro.

2. Backup the Preferences before next step(~/Documents/Adobe/Premiere Pro/12.0/Profile-USER)

3. Rename the following list of folders to Old_foldername.

~/Documents/Adobe/Premiere Pro/12.0

~/Library/Caches/Adobe/Premiere Pro/12.0

~/Library/Preference/com.Adobe.PremierePro.CC12.plist

~/Library/Saved Application State/com.Adobe.PremierePro.CC12.savedState