Skip to main content
jmallenvideo86
jmallenvideo86
Participant
May 30, 2019
Answered

xfia video compression issue

  • May 30, 2019
  • 2 replies
  • 1388 views

I have been handed some raw video files from one of our external agencies and I am unable to import the files correctly - only the audio gets imported.

I then receive the following message: Unable to import video [videoname.mov] File uses unsupported video compression type "xfia".

What I understand from this is that the .mov file uses a compression type not accessible/readable on Windows 10...(?) I am also unable to open the file outside of Premiere Pro in Quicktime Player, VLC, Windows Media Player which leads me to believe that this is likely to be a codec issue. The 'xfia' suggests this was from a Canon C300 mkii also...

Has anyone encountered this themselves and if so how did you resolve it as I am not sure what codec I need (if indeed I do)...?

This topic has been closed for replies.
Correct answer Slingshot_tx

I am dealing with the same issue right now. I'm thinking that it may have something to do with them passing the footage through Final Cut before handing it off. I am still digging into this and will update if I find the issue.

2 replies

S
Slingshot_txCorrect answer
Inspiring
June 5, 2019

I am dealing with the same issue right now. I'm thinking that it may have something to do with them passing the footage through Final Cut before handing it off. I am still digging into this and will update if I find the issue.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
May 30, 2019

Never heard of xfia.

Post screenshot of the Media Browser so we can see the file structure.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices