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Question

25.2.0 (25) doesn't actually install

Forum|Forum|1 year ago
November 23, 2024
5 replies
2811 views

I've tried updating from build 24 today several times.

The install process goes completely normally, up through 100% and then the CC app doing the brief spinner thing as it resets.

Then it shows an update available ... build 25, again.

If I open the public beta, yea, it's still build 24.

Bizarre.

Error

This topic has been closed for replies.

mattchristensen

Community Manager

Hi all, sorry about this hiccup. It should be a one-time issue that most don't hit, but if you do, you should fully uninstall Premiere Pro (Beta) via Creative Cloud desktop app. This will also remove any installed add-ons. Then go back to the Beta section of Creative Cloud, and install Premiere Pro (Beta) fresh.

SpaceCherryFilms

Inspiring

I did that, and Im still getting this error message

COULD NOT ADD MODULE

Unable to add the module. Click Retry to download adn add it again. (Error Code: 131

Then it says Conflict adding Media Intelliegence

Guardianwill

Participating Frequently

Hi @SpaceCherryFilms Here is how I got the update to semi work. I like everyone said to update, when the update itself is finished then head over to the Apps Tab and then look for Premiere Pro Beta, there will be three dots, click on the dots and then select get add-ons. Once that dialog box pops up you will see adding the Media Add on and say cancel. It stays and does not roll the update back. We are having a home effort and running our pet to the vets soon and might need to put her down 😞 nevertheless no time to see if I can add it on after it updated. Will try later. But this should work installing beta update.

Kes Akalaonu

Inspiring

Good to know I wasn't the only person experiencing this issue. The way I got around it was not allowing it to install the media intelligence add-on from the CC app. When I launched the beta, it installed the Media Intelligence model and worked like before.

Ann Bens

Community Expert

B27 installs just fine with MI already added.

E

Eting34522345qxxo

Participating Frequently

tried to uninstall , then reinstalled and it was B27. but MI not able to install,, just continius update((

cdavid1760

Known Participant

Exact thing happening to me. "conflict adding media intelligence" 25.2 not sure the build

Guardianwill

Participating Frequently

This is also Happening to me too Neil. Frustrating. I see Ann responded but I don't see Build 27 anywhere and not being offered in my adobe console for updates.

Guardianwill

Participating Frequently

It seems to update to Build 27 -- you would be correct Ann however, when finished then it updates media intelligence and that is where I believe the issue lies because when that step finishes it rolls back to 24 and says an update is available.

Guardianwill

Participating Frequently

I seen there was an add-on for the beta called Media Intelligence So I tried what I suspect is the problem with going to Build 27 and it seems that the add-on acts like it updates then rolls back to add it again.

2024-11-23_08-44-59_Problem_updating_to_27_because_of_media_intelligence_not_updating.zip

Ann Bens

Community Expert

Try build 27.

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