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Enchanting_creation4012
Participating Frequently
October 1, 2025
Answered

Adobe Preminere Pro Beta

  • October 1, 2025
  • 3 replies
  • 1023 views
,Hi, I have a user on a MacBook Pro M1, who tries to download Adobe Premiere Pro (Beta) he gets an error when trying to download, saying that this version is not supported for M1. We have tried to install on an M4 here it works. Does anyone know if it’s not supported for M1 Macs? 
 
 
 
 
 
 
 
 
 

 

Correct answer jameeu35163804

 

Yes! Thank you! Today it worked. I followed the steps exactly. But affter restart I still couldn't see it in CC desktop. But launching the install from the website didn't. Yesterday day it didn't. 

 

1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
/Library/Application Support/Adobe/OOBE/Configs/

3. Delete the ServiceConfig.xml file.

4. After that, restart and sign in to the CC app again

5. Now you can see the beta version in the CC app. 
Install from the website. 
https://helpx.adobe.com/premiere/desktop/whats-new/beta-features.html

 

3 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
October 3, 2025

Hi @Enchanting_creation4012 @jameeu35163804 - Can you try these steps below:

 

1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
/Library/Application Support/Adobe/OOBE/Configs/

3. Remove the ServiceConfig.xml file.

4. After that, restart and sign in to the CC app again

 

    J
    jameeu35163804Correct answer
    Participant
    October 3, 2025

     

    Yes! Thank you! Today it worked. I followed the steps exactly. But affter restart I still couldn't see it in CC desktop. But launching the install from the website didn't. Yesterday day it didn't. 

     

    1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

    2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
    /Library/Application Support/Adobe/OOBE/Configs/

    3. Delete the ServiceConfig.xml file.

    4. After that, restart and sign in to the CC app again

    5. Now you can see the beta version in the CC app. 
    Install from the website. 
    https://helpx.adobe.com/premiere/desktop/whats-new/beta-features.html

     

      J
      jameeu35163804
      Participant
      October 2, 2025

        Same issue here

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 1, 2025

      Hi @Enchanting_creation4012 - Can you post a picture of the error message you are receiving?  Is the computer on macOS 12?  Starting with Premiere Pro version 25.4, macOS Monterey (version 12) is no longer supported. Mac users on Apple Silicon and Intel-based systems can continue using version 25.3 or earlier.

        E
        Enchanting_creation4012Author
        Participating Frequently
        October 1, 2025

        The Mac is on 16.7

        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        October 1, 2025

        Hi @Enchanting_creation4012 - Can you navigate to the apple logo in the menu bar and select "about this mac" then copy and paste what it says next to macOS. or take a screenshot of the dialog box without the serial number.

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