Beta apps category disapear from Creative Cloud Desktop app

Forum|Forum|5 years ago
June 17, 2020
1 reply
973 views

Hi,

Today I need to install after effects beta and it seem that 'Beta apps' category disapear from Creative Cloud Desktop app.

It's strange because i have : Premiere Pro beta 14.3.1.24 (2020-06-16) and Media Encoder beta 14.3.1.21 (2020-06-15) installed and running

I'm on mac with 10.14.6 and creative cloud app 5.1.0.407.

Another strange probleme is that i install after effects 17.1.1 with creative cloud app but creative cloud app not see it as installed.

How can i recover acces to beta app ? I need dynamic link with after effects

regards,

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pil-at-afpAuthor

Known Participant

Today i can update premiere 14.3.1.25 and media encoder 14.3.1.23, but i not see the beta category and can't install AE beta !!

CoSA_DaveS

Adobe Employee

Well that is unusual, so I'm not sure this will fix it, but the first step is to get your Creative Cloud Desktop app up to date. You mentioned that you have 5.1.0.407, but the latest (at least what I have) is 5.2.0.434.

This option under the gear icon in the upper-right corner > General can keep you current:

My other question would be about your Adobe ID account: is it a personal or enterprise/school account?

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pil-at-afpAuthor

Known Participant

Hi,

'always keep creative cloud up to date' is checked, I also try to re-install it but it's always 5.1.0.407.

I have an entreprise adobe ID account.

I just receive the update 14.3.1.26 and 14.3.1.24

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