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Known Participant
January 6, 2025
Question

Can't empty trash of Beta PP files

  • January 6, 2025
  • 2 replies
  • 277 views

(Mac Studio) Awhile back I had downloaded PP Beta and tried to install and had problems. I ended up deleting the install and end up with some sort of package left in the trash after I emptied it. I have tried various thing to try and empty the trash

  • start in recovery/safe mode and use terminal to delete
  • login as separate user
  • tried renaming in the trash (regret that now)
  • upgraded to sequoia

Nothing has worked.

Safe/Recovery looks like it works but then the folder(s) reappear.

When I empty trash it says "in use".  All subfolders are empty except one which has filenames (partial list):

 
TransitionGradientWipeDialog.eve_aP8x
SavePresetDialog.eve_9U2L
NewUnifiedProjectSettingsDialog.adam.eve_c7AC
NewSyntheticDialog.eve_uS5b
MoveOrDeleteDialog.eve_D5qD
ModifyClipInterpretFootageTab.eve_jEQk
ModifyClipAudioChannelsTab.eve_7go3
MakeSubclipDialog.eve_4dcs
ImportFilesAndMogrtsDialog.eve_nxIR
 
Any other suggestions (short of reformatting 8TB internal SSD and starting over)?

2 replies

mark_7127Author
Known Participant
March 8, 2025

SOLVED.

 

TL;DR The stuff in the trash was actually a trash can from my system backup drive (created by Carbon Copy Cloner). Removing the drive caused the trash to be empty. Will reformat the BU drive.

 

Full explanation

I have been attempting to solve this problem between projects to no avail. Every couple of weeks I would try something. Even had a remote session with Adobe support.

 

Yesterday I tried a procedure which was to use Terminal commands to move the ".Trash" folder to a tmp folder and reboot. The first step was to get to the trash directory. So I opened the trash folder in finder, typed "cd" in terminal and then dragged the folder from the finder to the terminal where it populated the rest of the command.

 

I was then going to move on to step two but something caught my eye. I looked at the path the had been populated. Instead of /Volumes/EditDroid/.Trash it was /Volume/EditDroid_BU/.Trashes.

 

(I think Trash being plural was from a previous attempt to get rid of the folder)

 

The important thing was that the trash was not located on my system drive but on the backup of my system that was created by Carbon Copy Cloner. My guess is that when I uninstalled a Beta of Premiere Pro something got munged during the backup. So I ejected the drive and now my trash was empty.

 

20/20 hindsight, I remember with some of the procedures I tried (starting in Safe Mode etc.) I remember that the trash would empty and then after a restart the folder would come back after a few moments. I surmise that it "came back" after a delay was because the external USB drive hadn't mounted yet.

 

I am now backing up that backup to a junk drive, then will reformat and reconnect.

 

Certainly not a common problem, nor life threatening, but glad to have it solved.

 

Thanks to all who offered suggestions.

Kevin-Monahan
Community Manager
Community Manager
January 7, 2025

Hi @mark_7127,

Thanks for the question. Your question seems to be about Premiere Pro Beta and not Premiere Pro. I will move your post to the Premiere Pro Beta Discussion forum for troubleshooting. I hope that's OK. Sorry for the issue. Take care.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
mark_7127Author
Known Participant
January 7, 2025

Good point, wasn't sure where to post, thanks.

Kevin-Monahan
Community Manager
Community Manager
January 7, 2025

It's a weird freakin' bug, though. That's for sure. I've never seen that before!

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio