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Question

Create Transcript unable to connect to server

Forum|Forum|4 years ago
April 27, 2021
2 replies
3333 views

I'm trying to create a transcript in Premiere Pro and even though I'm authenticated to CC, the dialogue box says it can't connect (see the information icon). Here's a screenshot:

I'm running this release of Premiere Pro

Thanks for any assistance you may be able to provide.

This topic has been closed for replies.

L

Luis F O5E71

Participating Frequently

Hi!

Was this issue somehow solved? I'm facing the same problem.

N

Nicholas5CE7

Participant

Not sure if this was a fluke or not but somehow this worked for me. After I kept getting the error I just hit the create caption track button. Nothing happened but when I went back to the caption tab it let me connect.

D

defaultnmhiv7rap9tv

Participating Frequently

I can't figure out how to fix this issue. This feature was saving me hours of work, and now suddenly I am having the same problem. 😞

nishu_kush

Community Manager

Hi goldbergjeffrey,

That's something new. Have you tried signing out from the Creative Cloud desktop app and signing back in?

Let us know if it helps.

Thanks,

Nishu

G

goldbergjeffreyAuthor

Participating Frequently

Yes, I logged out and back in and the problem persisted. I've read some articles about removing host file information and such but I'm struggling to find them on my mac.

G

goldbergjeffreyAuthor

Participating Frequently

I had no entries in my host file. I've restarted my system. Still not able to transcribe 😞

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