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hannah_9211
Participant
September 20, 2024
Question

Error retrieving frame 25v1 beta version

  • September 20, 2024
  • 4 replies
  • 753 views

relatively new to premier pro and I am consistently receiving this error while editting my videos. 

Error retrieving frame

Frame subsitustion recursion attempt aborting after multiple attempts

 

Can someone please assist this is becoming a frequent issue when editting and ruining my podcasts/videos.

This topic has been closed for replies.

4 replies

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
October 2, 2024

Hi @hannah_9211 - Any updates?  Were you able to transfer the footage to your local hard drive?

M
mayjain7130546
Participating Frequently
September 23, 2024

Hi @hannah_9211 ,

Will be good if you can share these problematic media & project. We will check at our end and report back.
Moreover, are you seeing this issue only in beta version or in release version (24.6 ) also?

Thanks,
Mayjain

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
September 23, 2024

Hi @hannah_9211 - Are you trying to access your files from the CFcard?  If you move the files to an internal hard drive do you still receive the errors? What Premiere Pro version and build are you working on?  What are your cpu specs?

H
hannah_9211Author
Participant
September 21, 2024

Can this be escalated? Can I get a refund if no one is able to promptly assist? What's going on @adobe 

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