is the beta transcription service down?

Forum|Forum|4 years ago
March 25, 2021
2 replies
959 views

howdy, I've been part of the beta transcription/captions program. and, today, when I go to transcribe a sequence...it indicates that it "unable to connect to cloud service."

is it a glitch for today, etc, or is this a permanent halt?

thanks,

This topic has been closed for replies.

S

skus84778716Author

Participant

hello, i've done that a few times already.

i've checked the Adobe Limited Acess tool; and, the GlobalRoot Sign CA and all the other stuff; but, I'm still unable to get the transcription option

below is what the error message looks like.

S

skus84778716Author

Participant

just doing a bump! anybody from Adobe here:

I'm not able to get the transcribe button active.

(details are above)

Ty!

A

asafblasberg

Known Participant

Hi!

The "Transcribe" button is greyed out. I have my audio input connected. Am I doing something wrong?

I'm using a webcam's microphone.

Thank you!

Alexander_DVA

Adobe Employee

Hi !

The transcription program is still up and running - please make sure you are still logged into your creative cloud account in the Creative Cloud Desktop App. Signing out and back in will make sure you are fully authenticated.

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