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Pawandeep0101
Participant
May 23, 2021
Question

Not able to do the transcription unable to connect to cloud

  • May 23, 2021
  • 3 replies
  • 4156 views

when i am tring to transcribe the sequence, it say "UNABLE TO CONNECT TO CLOUD SERVICE"

This topic has been closed for replies.

3 replies

P
Philippe5D09
Participant
July 30, 2021

hi,

at this day i have the same pb (yesteday too) UNABLE TO CONNECT TO CLOUD SERVICE"

i can connect  to creative cloud, all is good

my host is good but not my ping (can't connect)

verson 15.2.0 build 18

all worked fine for 3 months

thanks

Alexander Riss
Adobe Employee
Alexander Riss
Adobe Employee
July 30, 2021

In order to continue using this feature you have to update to the latest version of Premiere Pro (15.4). The preview on 15.2 has ended with the new release.

 

Best regards,

Alexander 

    G
    Garfield221531482tkp
    Participant
    December 8, 2021

    Hello,

     

    I have version 22 (Build 169) and I am experiencing this same issue with Transcription. 
    As per Creative Cloud, all my app are up to date.

     

    Can you provide any assistance in resolving this issue?

     

    Thanks you

     

    what_is_happening_rn
    what_is_happening_rn
    Participant
    July 28, 2021

    As of July 28 this issue is still ongoing. 

    signing in and out didn't help. 

    jamiet7928992
    jamiet7928992
    Participant
    July 29, 2021

    Im having the same issue

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 27, 2021

    Hi Pawandeep!

    Sorry for that. Do you have access to the early Speech to Text feature? https://helpx.adobe.com/premiere-pro/using/speech-to-text-faq.html

     

    Let us know.

    Thanks,

    Kartika

     

    B
    brendam15601587
    Participant
    June 8, 2021

    I am having the same problem--when I try to create a transcription the transcribe button is disabled and I get the same alert: "Unable to connect to cloud service". I have been using the transcription feature for months and it has worked great until today. What's happening?

      S
      sami13149021
      Participant
      June 9, 2021

      Same issue for me - was working fine - but now it is not.

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