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J
Jonathan_Hefner
Participant
March 27, 2021
Question

Play Video - Problem

  • March 27, 2021
  • 1 reply
  • 1390 views

I have a problem with the playback in the new version.
I can work for a certain time without any problems. I can cut fluent in full quality. 
But repeatedly i can not play the timeline anymore.

The program is working, it doesn't crash. 
But i can't play videos anymore. I have to restart & i can go on.

Any tipps? 


This topic has been closed for replies.

1 reply

Thomas Yang
Adobe Employee
Thomas Yang
Adobe Employee
March 28, 2021

Hi jonathanh,

Thank you for reporting. I'd like to gather more information to better understand the issue you are seeing.

Is this Mac or Win? What GPU do you have? Would the playback recover if you switch the renderer to Software in Project Settings? Any hang or crash on quit? Did you happen to notice anything abnormal before it happened? Did you notice any particular actions that trigger the issue?

 

Thanks,

Thomas

J
Jonathan_HefnerAuthor
Participant
March 31, 2021

It's the new M1 with 16GB RAM.
Adobe Premiere Pro Beta.

Here is a video with the problem. 

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
March 31, 2021

Hi jonathanh91299775,

It seems that Audio Hardware has some issues here.
Try this
Go to Premiere Pro>Preferences>Audio Hardware and change Defalt Input to "None"
Change Default Output to "Mac's default output" which should be "Internal Speakers"
Once done restart Premiere Pro and try to playback.

I hope it works.

//Vinay

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