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Known Participant
February 8, 2021
Question

Problems running Beta program to test the speech text feature

  • February 8, 2021
  • 1 reply
  • 1901 views

Dear Adobe:

 
I'm having trouble troubleshooting the program as when I uploaded a video to test, I can't get the playhead to move, I can hear the audio but on the timeline, I see no movement in the timeline?
 
Before the error message read "audio and video clock out of sync in adobe player"
But now the error message disappears but still have the same problem
Not sure how to go about addressing the problem of the beta app and required technical assistance
so I may be able to test the speech to text feature:
 

Here's a list of what I tried that didn't solve the problem.

1) restart the computer,

2) restart premiere pro.

3) switch to a single display monitor,

4) Clear and delete the media cache file

5) charge audio hardware settings.

 

Again The video still won't play on the timeline, the playhead bar won't move but I can hear the audio loud and clear. I've attached a video to demo the problem for your convenience.

Please advise.

 

Thanks!!!!

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Community Manager
February 16, 2021

sl3p,

Sorry for the playback issues. If you do have an input device, like a mic, or even built in, try setting it to that instead of None. I use the System Defaults. Hope we can help you get this working.

 

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
sl3pAuthor
Known Participant
February 18, 2021

Hi Kevin. 

Hope you can see this message. I had some trouble logging in and had to reply on Twitter. A rep by the name of Shivangi was to send some updates in that I'm still unable to operate Beta 15.0 running the speech text feature as I am on a PC environment not Mac and seeing what I can do to get it running ?

 

Please advise

 

Robert. 

Kevin-Monahan
Community Manager
Community Manager
February 18, 2021

Hi Robert,

The sample clip you sent to me works perfectly, so I think it's releated to your system somehow. Please check Preferences > Audio Hardware and embed a screenshot (don't attach - embed please).

 

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio