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Rebecca23338231h7ru
Participating Frequently
February 25, 2022
Answered

Sapphire Plug-In crashes Premiere when it tries to open

  • February 25, 2022
  • 3 replies
  • 7143 views

I have Sapphire installed on After Effects and Premiere Pro. It's always worked fine on After Effects but I have always had to uninstall the whole plug in everytime I wanted to use Premiere Pro as it crashes everytime it opens.

 

I wondered if anyone has experienced this before or has a fix?

If not I'd like to figure out how to uninstall it from Premiere but not After Effects. It's such a pain to have to keep uninstalling and reinstalling the whole thing.

 

Thanks

    This topic has been closed for replies.
    Correct answer Bruce Bullis

    But what about for After Effects? I bought borisfx sapphire and used older versions since my PC is bad and it worked completely fine till a week ago. It makes my AE crash when applying a sapphire plugin effect. I've usef many versions of AE and Sapphire (including pirated to test) and no help. People say it's because I have BCC on my device as well? I need help. Is there a corrupt sapphire file?

     

    Step by step:

    Booted up my PC

    Opened AE

    Loads in

    Applied BCC effect, works

    Applying Sapphire effect, instant crash. Help out. 


    > I need help.

    For help with BorisFX products, please contact BorisFX. We work closely with them, but cannot answer your specific questions about interactions between their products.

    3 replies

    S
    Sesetti2271061446zr
    Participant
    August 12, 2023

    did you find any solution?

      AndrewTheGreat
      AndrewTheGreat
      Known Participant
      January 18, 2024

      Yes, Pr 24.1 + Sapphire 2024.0

      М
      мамбетм57617240
      Participant
      April 26, 2022

      I have the same problem. Premier 22.3, tried to put 22.2, does not help. It is with sapphire that such a problem occurs. How did you solve the problem?

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        April 27, 2022

        >I have the same problem. 

        Specifically, what problem do you see? Does PPro crash every time you launch, if the Sapphire plug-ins are installed? 

        W
        Wake Up24216921hm4p
        Participant
        April 27, 2022

        yes, every time (I'm answering you from another account just in case), when I start the prime minister, it crashes and crumbles. when sapphire is not installed then prime works fine. works fine with sapphire

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        February 25, 2022

        We work closely with BorisFX, but haven't heard of any bugs as broad as what you've described. 

         

        If you can provide step-by-step instructions on how to reliably reproduce the crash you've described, we'd be happy to investigate further (and work with BorisFX, as necessary). 

        R
        Rebecca23338231h7ruAuthor
        Participating Frequently
        February 25, 2022

        Thank you! I will do that now.

        You don't happen to know how I can disable it (just from Premiere not AE)

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        February 25, 2022

        Typically, plug-ins that work in both AE and PPro are installed into a plug-in directory, shared by both apps.


        After Effects also has its own plug-in directories, not loaded by PPro.

        C:\Program Files\Adobe\Adobe After Effects [version]\Support Files\Plug-ins

        /Applications/Adobe After Effects [version]/Plug-ins/

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