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Neckebba
Inspiring
October 6, 2022
Question

Send to AME (22.4 and also beta versions ) gets stuck at 75%

  • October 6, 2022
  • 1 reply
  • 375 views

Hello,

 

We are on PC's. Z840 -64Gig Ram, 10Gbps connection to storage.

We. are on 22.4. but been testing the beta's too.

 

We have with bigger project the issue that SEND TO AME not works. It gets stuck on 75% of the program bar. If we go to AME settings and deselect : import sequence native . It seems to work, the project loads into AME. Downside. we can not activate that he not encodes with offline media. And second one, we had some project who had a 5h render time. (instead of 10min).  A direct export out of Adobe Always works. And is fast 10-13min on these projects, what is good.   When i put that project and media on a local SSD. And try the SEND TO AME again( from the local media) it works perfect, no need to change preferences on AME, all works fine and fast .

 

So fast conclusion... it is an network issue. Because we see on the network scans that AME is scanning for all the files.. but never seems to stop scanning. We let it open for 2H, but still stuck at 75% progress bar.

This behavior is started 22.4 (of what we know) and we still see it in the new beta versions.

Anybody has an idea? We putted it in the Adobe Admin console as a ticket but we moved on 21days and still not real answer and we are talking of 35 Post productions editing suites who have this issue every day... 

This topic has been closed for replies.

1 reply

Kevin-Monahan
Community Manager
Community Manager
October 7, 2022

Neckebba,

This sounds like an issue that was fixed in a more recent version. Can you update to the current version and let us know what happens?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Neckebba
NeckebbaAuthor
Inspiring
October 8, 2022

Hey kevin,

 

you mean the latest Beta ?

 

Because 22.6.2 did not solve it (AME 22.6.1) 

 

kind regards 

Bart

Kevin-Monahan
Community Manager
Community Manager
October 11, 2022

Sorry for not being clearer, Bart. Have you tried a brand new project in 22.6.2? Give that a shot if you have not done so yet.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio