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jannekev80225228
jannekev80225228
Participant
March 15, 2021
Question

Serious error occured

  • March 15, 2021
  • 2 replies
  • 476 views

Hi!

 

Today, after Premier Pro Beta version required an update, I got 5 times this error during my project:'Sorry a serious error occurred that requires adobe to shut down...'

 

Can Someone please help me with this?

 

Grtz Janneke 

 

This topic has been closed for replies.

2 replies

R Neil Haugen
R Neil Haugen
Legend
March 16, 2021

Just list them in your reply ... for instance, I'm on a 24-Core Ryzen 3960X CPU @3800 Mhz, 128GB of RAM, and a 2080Ti GPU. With Windows 10 version 19041.

 

My media comes from mostly a BMPCC4K camera in either BRAW and ProRes422 or a Panny GH3 in All-Intra mov.

 

I use a lot of Lumetri, do a fair amount of resizing, and add audio and b-roll from other sources.

 

Something like the above ...

 

Neil

Everyone's mileage always varies ...
K
Keith2Miller
Participant
April 8, 2021

The same thing has happened to me, so I am VERY interested in this. It happens at the same point in the sequence/timeline each time.

System: 

Version 10.14.6 (18G8022)

Processor 1.7 GHz Intel Core i7

Memory 16GB 2133 MHz LPDDR2

Graphics Intel Iris Grphics 645 1536 MB

 

Premiere 15,0,0 (Build 41)

    R Neil Haugen
    R Neil Haugen
    Legend
    April 8, 2021

    If you have the same thing happen at a point in a sequence, then clearly your sequence has a problem there. Cut out the 'bad' parts until it works, then rebuild that section.

     

    Neil

    Everyone's mileage always varies ...
    R Neil Haugen
    R Neil Haugen
    Legend
    March 15, 2021

    Giving your system specs and media/workflow information would be a great start ... as in OS/CPU/RAM/GPU, media involved & what created it/where it came from, effects used on that sequence, does it do this in the one project or even if you create a new project with different media.

     

    Neil

    Everyone's mileage always varies ...
    jannekev80225228
    jannekev80225228Author
    Participant
    March 16, 2021

    Thanks a lot Neil!

     

    I first tried update mac, and deleted media caches files in premiere pro. Now my project is generating peak files. Didn't tried new project yet. Maybe this will work. 

     

    Grtz Janneke

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