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C
Ciaran5C0B
Participant
May 13, 2021
Question

Subtitling not working

  • May 13, 2021
  • 2 replies
  • 791 views

Hi, hope someone out there can help. PP transcription service not working for me any more - I get a can't connect to cloud error, so it's back to manual input. Anyone else have this issue? Many thanks, Mark

This topic has been closed for replies.

2 replies

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
May 17, 2021

Signing out/in has worked sometimes.

 

Be sure you are using the same email/account that was granted access to the speech to text. That has been the issue with more than one user experiencing this error.

 

Stan

 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
May 13, 2021

Ciaran,

Sorry. This feature is still in beta. Let me move your question to the beta forum then.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
C
Ciaran5C0BAuthor
Participant
May 13, 2021

Thanks Kevin - hopefully a solution too! all the best, Mark

A
Andy Edwards
Inspiring
May 14, 2021

With Premiere closed, have you tried logging out of your creative cloud account and logging back in?

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