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C
Ciaran5C0B
Participant
May 13, 2021
Question

Subtitling not working

  • May 13, 2021
  • 2 replies
  • 796 views

Hi, hope someone out there can help. PP transcription service not working for me any more - I get a can't connect to cloud error, so it's back to manual input. Anyone else have this issue? Many thanks, Mark

This topic has been closed for replies.

2 replies

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
May 17, 2021

Signing out/in has worked sometimes.

 

Be sure you are using the same email/account that was granted access to the speech to text. That has been the issue with more than one user experiencing this error.

 

Stan

 

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
May 13, 2021

Ciaran,

Sorry. This feature is still in beta. Let me move your question to the beta forum then.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
C
Ciaran5C0BAuthor
Participant
May 13, 2021

Thanks Kevin - hopefully a solution too! all the best, Mark

A
Andy Edwards
Inspiring
May 14, 2021

With Premiere closed, have you tried logging out of your creative cloud account and logging back in?

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