Unable to Export or Send To Media Encoder

Forum|Forum|1 year ago
March 6, 2024
2 replies
1082 views

I just updated to PP 24.4.0 BETA and AME 24.4 BETA this morning and now I can't export. Neither 'Send To Media Encoder' or 'Export' options are working. When I click on either option, the preview window goes blank and nothing happens.

iMac Pro 2017
Ventura 13.6.3

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S

Swadha

Adobe Employee

Could you please outline the steps you are following?

Additionally, would you kindly share a video that could assist in gaining a better understanding of the issue?

Also when you tried exporting using PP 24.3 and AME 24.3 were you using the same file and format ?

KWStrickAuthor

Known Participant

Hi Swadha,
Unfortunately now that I've reverted back to 24.3 I can't create a video to replicate the steps. I'm in the middle of a project and need to keep moving forward. However, once this project is over I can give it a swing.

Yes, after reverting back to 24.3, I was using the same files (same project, media, and sequence) doing the same export with the same settings (see 'export settings' attahcments) and it worked. For exporting, I was downsizing to 720p with captions burned in.

The source timeline being exported was a multicam (see 'sequence settings' attachment), comprised of a 4800x2700 R3D file, a 5760x3240 R3D file, a 6008x3168 MOV file, and two WAV files (see 'multicam timeline' attachment).

I've attached a few a few screenshots which I hope help out!

S

Swadha

Adobe Employee

Thank you for sharing the information. If you encounter the issue again, please let me know. In the meantime, we are investigating on our end

KWStrickAuthor

Known Participant

Update:
I reverted back to PP 24.3 and AME 24.3 and everything worked again. Hmmm...

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