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Community Expert
mark@headTrixCommunity Expert
Community Expert
November 8, 2025
Question

Whats up with Frame.io V4? NOT WORKING

  • November 8, 2025
  • 3 replies
  • 284 views

I logged in to the new Frame I.O. but I keep getting an error and when I try to select where to save the file it goes blank! I signed in an out to Creative Cloud, quit, restarted, signed out again.... Frame I.O. keeps me signed in... seems like the ONLY feature working!

Please help!

Thanks!
mark


3 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
November 9, 2025

PP 26.0 b24 / Win11 24H2

I've been getting that same error screen since I first started try to get there in PP Beta. Accessing via Web/Chrome works fine.

 

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    November 9, 2025

    @mark@headTrix @MyerPj,

     

    I have not gotten that "error loading workspaces" recently, if ever.

     

    Win 11, Beta 26.0.0.20. 

     

    When I update the Beta, I always trash preferences, cache, and plugin loading cache, and start a new project. I don't know whether that makes any difference or not.

     

    Stan

     

     

     

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    November 9, 2025

    Hi @Stan Jones ,

     

    I always delete the cache with every update. However, just for you I deleted preferences (having an easy way to get them back) and the plugin loading cache, plus I set the keyboards shorts to default. (Before the above, so it loads with that.)

     

    Same exact screen (well, replace the Mark's with Myer's), so no change. Same screen that has been poping up ever since I've had Frame.io (a month or so).

      Patrick Southern
      Community Manager
      Patrick SouthernCommunity Manager
      Community Manager
      November 8, 2025

      Hey @mark@headTrix! What build of Premiere (Beta) are you running? When was the last time you updated the beta?

      M
      Community Expert
      mark@headTrixCommunity ExpertAuthor
      Community Expert
      November 9, 2025

      Hi Patrick! I have build 24 Version 26. Just updated yesterday!

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      M
      Community Expert
      mark@headTrixCommunity ExpertAuthor
      Community Expert
      November 10, 2025

      i cant get the legacy or the new framei.o to work.... not sure whats going on?

       

      headTrix, Inc. | Adobe Certified Training & Consulting
      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      November 8, 2025

      @mark@headTrix,

       

      I think you are in the Beta, working with the Frame.io V4 (Beta). Click on the dropdown arrow by "Mark's Account" and try that logout. Since the Frame.io login is handled by a web page (that you have to switch to when logging in via PR), I suspect you have to logout via Frame.io. I think it requires you to log in each day, so you'll be logged out tomorrow anyway.

       

      Note in that screen that it will show the version of Frame.io V4 that is running. I think for problems we want to track both the PR Beta build, and the Frame.io version.

       

      What error are you seeing?

       

      @Patrick Southern Any thoughts?

       

      Stan

       

       

       

       

       

      M
      Community Expert
      mark@headTrixCommunity ExpertAuthor
      Community Expert
      November 9, 2025

      Hi Yes I am in the beta.... just updated recently. Frame i.o v4, and I shared screenshot above of the errors. I click that arrow and nothing happens. I did log in again today... same error. If a choose a directory nothing comes up. see screenshots above!

      Thanks!
      Mark

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