All video and audio missing from project, project still has thumbnail

Forum|Forum|1 year ago
September 18, 2024
3 replies
528 views

This has happened twice now and I could really use some help as I've lost all of my work. I've looked through the posts here but have not been able to find a solution. While using Rush, I received first the 'free up storage space' message and then 'please close to save the project as we have not been able to save' message. When I reopen the project, every video clip, every piece of audio, is gone.

I am desperately trying to locate where this file is located on my machine. The project autosaves and I have not found a good answer here to find these files. I had Copy Media on as well, plus Cloud Sync but they're not in Cloud as I have a personal paid account. I have also freed up a ton of space on the PC going forward to prevent this in the future.

Error or problem

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Kevin J. Monahan Jr.

Community Manager

Hello @defaultxmaccdk479vr,

Thanks for the message. I read about your problem and losing your files. That is quite strange. Let's get you back on track.

First, could you provide more information about your system (CPU, GPU, RAM, HD) and media (codec, frame size, frame rate, if possible)?
Second, see if this post can help you find the files' location and restore them to your desktop so you can restore the project.
Third, please contact us here if you cannot restore the files. Once a live agent is connected, ask for the video queue.

I had Copy Media on as well, plus Cloud Sync but they're not in Cloud as I have a personal paid account.

By @defaultxmaccdk479vr

If everything is on your computer, I feel there is hope in restoring your project. I wanted to inform you that "Cloud Sync" has been removed as a feature. Being connected to the internet is inconsequential when working on Rush except for updating it and staying connected to other Creative Cloud services. Sorry about that.

Let me know if you have questions or if the video queue could not assist you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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defaultxmaccdk479vrAuthor

Participating Frequently

Hi Kevin,

Thank you so much for the response! This gives me hope!

PC information:

Processor: Intel i5-9400F
GPU: NVIDIA GeForce RTX 2060 @2.90GHz
RAM: 8 GB
HD: 100G C Drive, 1TB D Drive (currently w/ 11gb free on C, during the issue I had sub 10 which might have contributed to the issues).
Codec I'm not sure how to answer. If it helps, I am using iPhone 15 Pro videos that are transferred onto my PC via cable.

I am checking out the link you shared to the other post (thanks for doing that). A couple of thoughts with that:

I am using Rush and not Premiere, if that matters, so I do not have the 'Open Premiere Rush' button like in the screenshot via Engineerable.
I did not use the mobile app for this video, I transfer my iPhone videos directly onto my PC, then import the videos into Rush directly from that local folder
I did locate the C:\Users\[name]\AppData\Roaming\Adobe\Common\Team Projects Local Hub\2021\local folder listed in that article, however, where I found the many folders of the long hex strings but not sure what to do with those. Their date modified is all today however, so not sure if these are helpful or not

Something else odd that happened since I posted. As I mentioned, I lost my edited project once and despite being frustrated, started it over again (by lost I mean what I shared in that screenshot). I started the project over in a new video file and two days later, the original project had videos and audio in the timeline again but seems to be in an earlier state from when I lost it. When I go back into the second project and click on the Project Assets box icon, it does show the source videos, but there's no full sequence to pull back.

Is it possible to answer where our work is getting stored locally on our machines? I don't mean exports, I mean the in-progress project/sequence.

I will contact that link as you suggest in step 3.

I appreciate all the help, Kevin!

Kevin J. Monahan Jr.

Community Manager

Hello again @defaultxmaccdk479vr,

Thanks for the note. I am sorry the article did not help.

I hope the support team can sort this out for you. Let me know if they help. Rush is one of the only apps I know that doesn't expressly save a project file. I'm not an engineer, so I can't explain its mechanics. That issue has been asked many times before without a satisfactory answer. Sorry about that.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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defaultxmaccdk479vrAuthor

Participating Frequently

To be clear, I know where the files are copying to with Copy Media checked, that is not the problem. I am looking for the edited sequence that is completely gone now from Rush (see screenshot in other comment).

D

defaultxmaccdk479vrAuthor

Participating Frequently