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Known Participant
February 26, 2025
Answered

Created a project on my phone and it uploaded media but it does not show on other devices

  • February 26, 2025
  • 1 reply
  • 263 views

So I created a project in Rush on my phone but when I opened the project on the desktop the media was not there and I got the red screen with the exclamation point. Please advise.  This is on win10

Correct answer Kevin J. Monahan Jr.

Hi,

Creative Cloud sync is no longer supported. It was removed over a year ago for most people and in October for enterprise and EDU accounts. Sorry about that.

 

Thanks,
Kevin

 

1 reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community ManagerCorrect answer
Community Manager
February 27, 2025

Hi,

Creative Cloud sync is no longer supported. It was removed over a year ago for most people and in October for enterprise and EDU accounts. Sorry about that.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
tony_1968Author
Known Participant
March 2, 2025

SO best is to upload the file to my computer and link the file? I saw on the phone the upload with the blue progress

Above The Firehouse Podcastwww.abovethefirehouse.com
Kevin J. Monahan Jr.
Community Manager
Community Manager
March 3, 2025

Hey there,  @tony_1968,

See if you can move the project from your phone to the computer using the method described here: How to Move Rush files from Mobile to Desktop. It's a workaround. I hope that helps.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio