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tony_1968
Known Participant
February 26, 2025
Answered

Created a project on my phone and it uploaded media but it does not show on other devices

  • February 26, 2025
  • 1 reply
  • 255 views

So I created a project in Rush on my phone but when I opened the project on the desktop the media was not there and I got the red screen with the exclamation point. Please advise.  This is on win10

    Correct answer Kevin-Monahan

    Hi,

    Creative Cloud sync is no longer supported. It was removed over a year ago for most people and in October for enterprise and EDU accounts. Sorry about that.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    February 27, 2025

    Hi,

    Creative Cloud sync is no longer supported. It was removed over a year ago for most people and in October for enterprise and EDU accounts. Sorry about that.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      T
      tony_1968Author
      Known Participant
      March 2, 2025

      SO best is to upload the file to my computer and link the file? I saw on the phone the upload with the blue progress

      Above The Firehouse Podcastwww.abovethefirehouse.com
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 3, 2025

      Hey there,  @tony_1968,

      See if you can move the project from your phone to the computer using the method described here: How to Move Rush files from Mobile to Desktop. It's a workaround. I hope that helps.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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