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Known Participant
Feb 26, 2025 12:02 AM UTC
Answered

Created a project on my phone and it uploaded media but it does not show on other devices

So I created a project in Rush on my phone but when I opened the project on the desktop the media was not there and I got the red screen with the exclamation point. Please advise.  This is on win10

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Feb 27, 2025 12:01 AM UTC

Hi,

Creative Cloud sync is no longer supported. It was removed over a year ago for most people and in October for enterprise and EDU accounts. Sorry about that.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

3 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Feb 27, 2025 12:01 AM UTC

Hi,

Creative Cloud sync is no longer supported. It was removed over a year ago for most people and in October for enterprise and EDU accounts. Sorry about that.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
tony_1968Author
Known Participant
Mar 2, 2025 10:46 AM UTC

SO best is to upload the file to my computer and link the file? I saw on the phone the upload with the blue progress

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Above The Firehouse Podcast www.abovethefirehouse.com
Kevin J. Monahan Jr.
Legend
Mar 3, 2025 5:09 AM UTC

Hey there,  @tony_1968,

See if you can move the project from your phone to the computer using the method described here: How to Move Rush files from Mobile to Desktop. It's a workaround. I hope that helps.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio