Error message when opening my media from i-phone16pro

6 replies
259 views
Translate

It seems to make some error when upload the video file on i-phone16. But its possible to opening image file. Please help me

Error or problem

This topic is closed to new replies. Start a new post to keep the conversation going.

B

bryan_YongsamaAuthor

Participating Frequently

It is my camera setting image in video mode.

Is there any trouble in my setting?

Translate

Kevin J. Monahan Jr.

Legend

Thanks for your message, @bryan_Yongsama,

Unfortunately, I can't read Korean. Which codec are you shooting in? Is it HEVC or H.264? Can you find out? These screens don't seem to reveal the information, so I am not sure. If so, are you shooting HDR in cinematic mode? Or are you shooting some variant of ProRes, like ProRes RAW? I hope we can help you once we have that specific information.

If you cannot determine the specifics of the file, you can get a sample file onto your computer and run the clip through the MediaInfo App (free), then take a screenshot of the results in the "tree" view. You can also upload a sample file to Google Drive or DropBox and PM me the link. I will forward the clip to the developers. Sorry for the hassle,

Thanks,
Kevin

Translate

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hi,

Can you show us a screenshot of your camera settings, please, @bryan_Yongsama? I hope we can help you!

Thanks,
Kevin

Translate

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

bryan_YongsamaAuthor

Participating Frequently

It is my camera setting image in video mode.

Is there any trouble in my setting?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.