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fruhel2
Participant
Mar 11, 2020 10:27 PM UTC
Answered

Exporting in Premiere Rush freezes on Windows

I've been trying to export a video to my computer in Rush for 1.5 days on Windows and it keeps freezing or crashing the program or my whole computer. I have tried basically the same things in this post -  https://community.adobe.com/t5/premiere-rush/adobe-rush-crashes-when-exporting-video-ios/td-p/10691688?page=1   and having the same trouble. I have also tried on the android version and it says "error occurred" and closes the video.

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    Kartika Rawat
    Kartika RawatCorrect answer
    Community Manager
    Mar 26, 2020 11:41 PM UTC

    I am working with:

    -jpegs: vary between 950-2560.

    -mp4 videos: 60 fps & 30, 1920 & 3840.

    -mp3: very short clip

    -pngs: they vary between 395-2560.

    I tried exporting it with 1920 x 1080 and 4k. I tried 30 fps and 60.

    The only Adobe apps that are running in the background are: Adobe CEF Helper, Adobe Update Service, Adobe Genuine.


    Thanks for providing the info. Can you provide the crash logs so that we can review it? You can upload it on Dropbox or Google Drive and share the download link with us.

    Kartika

     

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    6 replies

    Beth351727273m9k
    Beth351727273m9k
    Participant
    Apr 14, 2024 6:18 AM UTC

    I am having this same issue in April 2024. Using the computer - keeps freezing and then crashed my computer. I have been through all the past advice and none of the trouble shooting options have helped solve the issue. Any advice...?

     

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Mar 12, 2020 6:34 PM UTC

    Hi there!

    Thanks for the link attached. However, I am not able to open as it gives an error. Could you share more info with us to troubleshoot further?

    You may try to log out and back into the Creative Cloud account and let us know if it helps.

    Best,

    Kartika

     

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    fruhel2Author
    Participant
    Mar 12, 2020 10:38 PM UTC

    adobe-rush-crashes-when-exporting-video-ios is the link but, basically the person was saying they tried different frame rates and pixels, tried 4 times and the same thing was happening which is the same thing that I tried.

    It's Version 1.5.2. I'm getting the same issue with the project's copy also and those are the only 2 projects that I have. I tried logging out and nothing happened.

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Mar 13, 2020 7:40 PM UTC

     

    • What type of media files are you working with (codec/format, frame rate, frame size)?
    • Could you confirm if the Creative Cloud desktop app is running on the background when you working with Rush?

    Let us know.

    Kartika

     

     

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