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Lord Caine
Participating Frequently
Nov 26, 2024 3:19 PM UTC
Answered

I reinstalled rush on my ipad and now all of my projects are gone!!!!

I reinstalled adobe Rush on my ipad and. Now all of my projects are gone!!!  Where are they or how can I restore them?  I've looked on my desktop in creative cloud... everywhere and can't fine them.  This will take me HOURS to rebuild.  

 

Arthur

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    Kartika Rawat
    Kartika RawatCorrect answer
    Community Manager
    Nov 27, 2024 6:34 PM UTC

    Hi Arthur!

    Sorry about the issue. Could you try signing out and back into your account? Please refer to this article for more info on sync files on Creative Cloud: https://adobe.ly/4164xac

    Let us know if re-login into Creative Cloud helps.

     

    Thanks. 

    KR

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    4 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Dec 3, 2024 12:15 AM UTC

    Hi @Lord Caine,

    Due to sync no longer being available, you need to move the projects to the desktop manually to back them up. They can then be continued with Premiere Pro or Rush desktop. Reinstalling Rush will delete project files in Rush as they are deleted with the new version.

     

    Sorry, you were not aware of that issue.

     

    Cheers,
    Kevin

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      JessCK
      JessCK
      Participant
      Dec 25, 2024 3:57 AM UTC

      Hi Kevin,

       

      Thanks for adding your expertise to this thread.  Is there anywhere you can point us to to learn how to manually move our projects to the desktop to back them up? I can't even find where the projects are stored, and even with many google searches, it's not very clear how to access them locally.  Thanks again!

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        Dec 26, 2024 9:29 PM UTC

        Check out this thread, @JessCK.: https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-desktop/td-p/14508834. I hope it helps. Happy holidays!

         

        Thanks,
        Kevin

         

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        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Kartika Rawat
        Community Manager
        Kartika RawatCommunity ManagerCorrect answer
        Community Manager
        Nov 27, 2024 6:34 PM UTC

        Hi Arthur!

        Sorry about the issue. Could you try signing out and back into your account? Please refer to this article for more info on sync files on Creative Cloud: https://adobe.ly/4164xac

        Let us know if re-login into Creative Cloud helps.

         

        Thanks. 

        KR

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