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Lord Caine
Participant
November 26, 2024
Answered

I reinstalled rush on my ipad and now all of my projects are gone!!!!

  • November 26, 2024
  • 2 replies
  • 359 views

I reinstalled adobe Rush on my ipad and. Now all of my projects are gone!!!  Where are they or how can I restore them?  I've looked on my desktop in creative cloud... everywhere and can't fine them.  This will take me HOURS to rebuild.  

 

Arthur

    This topic has been closed for replies.
    Correct answer Kartika Rawat

    Hi Arthur!

    Sorry about the issue. Could you try signing out and back into your account? Please refer to this article for more info on sync files on Creative Cloud: https://adobe.ly/4164xac

    Let us know if re-login into Creative Cloud helps.

     

    Thanks. 

    KR

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 3, 2024

    Hi @Lord Caine,

    Due to sync no longer being available, you need to move the projects to the desktop manually to back them up. They can then be continued with Premiere Pro or Rush desktop. Reinstalling Rush will delete project files in Rush as they are deleted with the new version.

     

    Sorry, you were not aware of that issue.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      JessCK
      JessCK
      Participant
      December 25, 2024

      Hi Kevin,

       

      Thanks for adding your expertise to this thread.  Is there anywhere you can point us to to learn how to manually move our projects to the desktop to back them up? I can't even find where the projects are stored, and even with many google searches, it's not very clear how to access them locally.  Thanks again!

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        December 26, 2024

        Check out this thread, @JessCK.: https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-desktop/td-p/14508834. I hope it helps. Happy holidays!

         

        Thanks,
        Kevin

         

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        Kartika Rawat
        Community Manager
        Kartika RawatCommunity ManagerCorrect answer
        Community Manager
        November 27, 2024

        Hi Arthur!

        Sorry about the issue. Could you try signing out and back into your account? Please refer to this article for more info on sync files on Creative Cloud: https://adobe.ly/4164xac

        Let us know if re-login into Creative Cloud helps.

         

        Thanks. 

        KR

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