Participant

Answered

iPhone 16 4k or cinematic videos not compatible with Premiere Rush

Forum|Forum|1 year ago
September 27, 2024
25 replies
32413 views

Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

Any help or advice would be greatly appreciated.

Thanks

Correct answer BlackAndBlue

I simply turned off Spatial Audio and that seemed to resolve it...even with 4K resolutions.
Go to settings/camera and tap on Record Sound and switch from Spatial Audio to Stereo.

Show previous replies

R

Roksana_Buczkowska

Participant

same here - neither cinematic nor the regular video from my iPhone 16 won't upload to the app. Same as some of other people here I use the app version to edit quick videos, mostly for TikTok and instagram. Is there any timeline for fixing this issue? Do I have to cancel subscription and go to CapCut :(?

A

Anthony340518027yc9

Participating Frequently

I cancelled my subscription about a month ago.

C

Collin_Boring6828

Participant

Iphone 16 same video issues. Rush isn't working at all. Please fix it!!! I pay money for this and is doesn't work now.

Kevin-Monahan

Community Manager

Hello @Collin_Boring6828,

As a test, try Project Violet to see if it works for you. If so, there is something up with the newer formats and Rush. Let me know so I can tell the team.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

I

Ihab Khairy

Participant

Hello,

I'm facing the same issue as everyone on here using the Adobe rush app on the iPhone. The question is when will you be able to fix the issue at hand so that we users can rely on your apps and not any other app?

Thank you

Kevin-Monahan

Community Manager

I let the team know, @Ihab Khairy - Try out Project Violet to see if it works for you. If so, there is something up with the newer formats and Rush.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

Dana Grover

Participant

C'mon, Adobe. I live down the stree from your HQ. I even did the photos for the mouse pads the San Jose Redevelopment Agency provided to all employees when your HQ buildings opened in Downtown SJ. I have used Premiere Rush on iPad for making short videos I shot with my ProMax 13. Upgraded to the ProMax 16 a few weeks ago, and now can only use iMovie (not as robust) to put together videos on the iPad. Pleaese, please get with the program and upgrade the software so that I can go back to easily editing videos in the app that I (used) to love.

Kevin-Monahan

Community Manager

Sorry for the frustration, @Dana Grover. Have you checked out Project Violet yet? I believe it works with the new iPhone.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

K

Kevin Doofenshmirtz 8964

Participant

Same problem. Yesterday I bought a iPhone 16 pro to taste joyful filming experience after that I recorded the video with 4K 120 FPS and 2.8K 60 FPS . Then import to Premiere rush but failed so I try with normal one 4K 60 FPS still failed. Please fix soon as possible.Thank you

Kevin-Monahan

Community Manager

Hi @Kevin Doofenshmirtz 8964,

Please try importing the footage into Project Violet, an experimental iOS app that Adobe Research is developing. This mobile editing tool supports all the new formats and does about everything that Rush does. Let me know if it works for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

K

Kevin Doofenshmirtz 8964

Participant

Thanks for your suggestion Kevin, I try it but still prefer to use rush cuz project violet can't not use adobe creative clouds fonts and no title style choose. However one think I like this app because so many transition affect to select.

O

Oisin Prendiville

Participant

Same issue here on iPhone 16 Pro, I haven't been able to edit any videos shot on this phone. I really hope this will be addressed soon, it is really concerning for the future health of the software that it still does not support this very popular phone over a month after its release.

Have uploaded a sample video to Dropbox here: https://www.dropbox.com/scl/fi/y2bcuw3jlbz7br4rqoa31/Video-26-10-2024-09-37-41.mov?rlkey=t0lkyips5l5pz5h9lzvyyh5w4&st=1n31nu6m&dl=0

Kevin-Monahan

Community Manager

Thanks for the sample file, @Oisin Prendiville. I have forwarded your media file to the product team. I will report back on their findings.

As a test, you might try importing the footage into Project Violet, an experimental iOS app that Adobe Research is developing. Let me know the results, and I will pass the news along to the team as to the results. Sorry for the hassle.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

O

Oisin Prendiville

Participant

Fantastic thank you! It works well there and I believe I should be able to use Violet instead of Rush now, delighted to see that project in development.

S

sarsquirrel

Participant

One month later is there still no solution to this?

im not even using the cinematic mode, just the standard video and it's not working from the iPhone pro max

ill cancel the subscription to Rush if there's not plan to support the phone footage as pointless to have it now I've changed phones!

S

sofiia_7729

Participant

I pay money to the program and now I can't use it

A

Anthony340518027yc9

Participating Frequently

Same problem here.

Kevin-Monahan

Community Manager

Hi @Anthony340518027yc9,

HDR and Cinematic Mode are not supported. The standard video setting should work fine, though. On your iPhone, choose Settings > Camera > Record Video, and disable HDR Video and Spatial Audio. Let me know if you have any trouble with it.   

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

defaultbmzgetofyy5u

Participant

Also having the very same problems. I don't want to go to another product but what can I do? This is how I run my channel

Kevin-Monahan

Community Manager

Are you shooting cinematic mode, @defaultbmzgetofyy5u?

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

defaultbmzgetofyy5u

Participant

No - just usual video.

J

jennifer_7623

Participant

I, too, have this problem with all video types from the iPhone 16. I don't have a solution, but I see that others are also having this problem and wanted to voice that I, too, see the issue for any video I try to upload into Rush.

A

Allison34119006ob21

Participant

So my husband found a work around for importing iphone 16 4k videos into adobe rush using the adobe media encoder - if you upload your videos via icloud drive, run them through media encoder w/ the proper format, then export unmodified original video in your iphotos with the formatted one in the icloud drive and it'll let you import to rush. It's definitely a lot of steps but I was able to edit my footage by doing this.

HOPE IT HELPS IN ANY WAY!

Kevin-Monahan

Community Manager

Thanks for sharing your workaround, @Allison34119006ob21. Much appreciated! Transcoding the video using Adobe Media Encoder to a supported format, like H.264 is a good idea. I hope the team can provide support for this format soon, as it seems to be very popular. It would be nice to work with this format without having to transcode it.

Take Care,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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