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Alexander35309527h4m6
Participant
September 27, 2024
Answered

iPhone 16 4k or cinematic videos not compatible with Premiere Rush

  • September 27, 2024
  • 25 replies
  • 32413 views

Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

 

Any help or advice would be greatly appreciated.

 

Thanks 

    Correct answer BlackAndBlue

    I simply turned off Spatial Audio and that seemed to resolve it...even with 4K resolutions. 
    Go to settings/camera and tap on Record Sound and switch from Spatial Audio to Stereo. 

    25 replies

    Show previous replies
    A
    Ai3x
    Participating Frequently
    October 2, 2024

    Just to add I'm also experiencing this. Not just cinematic mode either, regular video on the iPhone 16 pro won't import. 

    it works perfectly with project violet but unfortunately that's missing some features from rush and won't import rush projects. My current workaround is to import into violet and then export before importing again to rush. Not ideal. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 3, 2024

      I will point the team to your post. Can you upload a sample clip to DropBox and PM me the URL? I hope I can help you, @Ai3x!

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      A
      Allison34119006ob21
      Participant
      September 30, 2024

      Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        September 30, 2024

        Hello @Allison34119006ob21,

        Welcome to the forum.

         

        quote

        Does Adobe Rush plan on fixing this issue of not being compatible w/ iphone 16 4k videos? It's been like this for a few weeks -- crazy to charge a subscription but not have the full capabilities. 


        By @Allison34119006ob21

         

        I'm not on the product team, I'm in support so I do not have an answer to that question. Sorry about that.I got some sample footage and found this: the key is to turn off spatial audio in your camera settings, then everything should work normally. Sorry, Rush has not been developed yet to handle that feature. Sorry for the hassle.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        L
        Lindsey5CEB
        Participant
        October 13, 2024

        @Kevin-Monahan Chiming in to say please please please fix this issue! Just got the iphone 16 and was so excited to start editing higher quality videos in Rush, which is the app I've been using years. To see that the files were not supported in the app was such a disappointment! I depend on the ability to edit quick videos on the fly without having to change the formats or use a computer. If no one with a new iphone can use your product, I think that's a big problem! 😞

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          September 30, 2024

          True, @Alexander35309527h4m6, cinematic mode is not yet supported. Sorry about that! I'll let the team know. Check out Project Violet by Adobe Labs on the AppStore and see if the newer software might support those formats. Let me know!

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            A
            Alexander35309527h4m6Author
            Participant
            September 30, 2024

            Hi Kevin,

            That sounds fantastic! Thank you so much for getting back to me. In the meantime, I'm using the Premiere Rush app on my MacBook Pro, and it’s working fine. The issue seems to be only with the mobile app. Thanks again—I’ll check out Project Violet and test it with that.

            Best,
            Alex

              A
              amberhankins
              Participant
              October 5, 2024

              Thank you for this reply. Ill try on Macbook. 

              H
              Hialda
              Participant
              September 30, 2024

              Boosting because this exact thing just happened to me. 

                Kevin-Monahan
                Community Manager
                Kevin-MonahanCommunity Manager
                Community Manager
                December 12, 2024

                Hi @Hialda, @aaron_8620,

                Go to Settings > Camera > Record Video, and disable HDR Video. That should work. Let me know if you have any trouble with it.
                 
                Thanks,
                Kevin

                 

                 

                Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
                M
                marianner35797796
                Participant
                December 18, 2024

                Turning off hdr is fine for future videos but what about the videos and moments I've already captured? Are they just uneditable in rush forever? Please ask them to fix this. 

                  A
                  aaron_8620
                  Participant
                  September 29, 2024

                  Me too

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