Lost all projects in Rush after change of accounts
Hello,
Adobe and my IT area messed up our accounts, and as a result we have an inactive account that has disabled apps but some materials (librarys, etc) and a new account that has all enabled apps but no libraries or materials. I was able to export libraries from the old account to the new account, but today I just realized all my Rush projects are gone. The screen is all black and there are no projects.
However, I have all the old assets from the projects in the folder (this folder that I luckily didn't delete).
Is there a way to recover all of my videos? There were many, many short videos I would like to keep, edit and re-purpose. I cannot really do anything with the old account. Both accounts have the same email.
I created a new project, and now I have that single project only.
