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P: Black screen Rush

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Since recent Android update, Rush only showing black screen when I import a video. Audio fine. Anyone else?

TeeeEditsCorrect answer

Participant

Thanks, Kevin! I turned off all HDR settings on the clips before importing them into Rush, and it worked. I’m relieved this solved the issue, but it would be great to see Rush upgraded to support HDR and other settings seamlessly. Thanks again, Kevin!

C

claudeh93227281

Participant

Might have found the issues, though without beeing able to resolve it. After give up Rush and switching to Premiere, there was a note that movies encoded with AV1 are not supported

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TeeeEdits

Participant

My Rush app too is only showing a black screen when I import a video, while the audio works fine. For weeks now, I’ve uninstalled and reinstalled the app, but it still doesn’t work. I’ve also seen comments here about version 2.11, but the most recent version available for my iPhone 13 Pro Max in the App Store is 2.10. This is extremely frustrating, especially as a paid subscriber.

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Kevin J. Monahan Jr.

Legend

Hi @TeeeEdits,

Thanks for the post. You can adjust Camera Settings. Turn off HDR and any settings for "spatial audio." The files should work fine afterward. Let us know if that worked, please.

2.10 is the current version on desktop. On my iOS device it reads 2.10 (1), so there is a slight discrepancy there. No 2.11 version is out that I am aware of.

Sorry for the issue.

Cheers,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

TeeeEditsCorrect answer

Participant

Thanks, Kevin! I turned off all HDR settings on the clips before importing them into Rush, and it worked. I’m relieved this solved the issue, but it would be great to see Rush upgraded to support HDR and other settings seamlessly. Thanks again, Kevin!

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L

Leroy22222671rssl

Participant

The title says it all I am a 4 year user of Rush. Yesterday I have no video playback only audio on my app

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defaulttg64a4de6jeb

Participant

Adobe Rush on Android all projects now have a phone I on by their project name. All images and graphics are blacked out - approx a year of work. New projects are the same. Seemingly no -one to help. So disappointed - can it possibly foxed? The work reappear?

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Kevin J. Monahan Jr.

Legend

Try updating Rush, @defaulttg64a4de6jeb and @Leroy22222671rssl.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Jack_Jenkins3445

Participant

Nothing works. Reinstall is a failure too. Imported Videos are black screens and the video only plays for 4 seconds before the app crashes.

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mypa_4008

Participant

Hi. I use the paid version of Adobe Rush on my phone. After the last android update (few days back) i can't see the picture - just black screen. The sound is heard. Does anyone have a similar problem? How to solve it. Will a patch be released? Martin

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Kevin J. Monahan Jr.

Legend

There's a new update. It was released over the weekend. Try it out and let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

ted_8989

Participant

Hi, I using a Windows PC, my version of Rush is 2.10, and I checked for the 2.11 update. There was no update found by Creative Cloud. Where might this update reside so I could install it. Thank you, Ted Carlin

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W

Whansen13

Participant

I used to use Adobe Rush to edit videos to post to social media but now Rush will not allow me to upload videos. It will go through the process of uploading but the videos and pictures are not visible in the editor. Any help?

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P

p87301233

Participating Frequently

Black screen issue is fixed after I updated the app with new version 2.11.0.14.

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