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TeeeEditsCorrect answer
Participant
Jan 15, 2025 12:33 PM UTC

Thanks, Kevin! I turned off all HDR settings on the clips before importing them into Rush, and it worked. I’m relieved this solved the issue, but it would be great to see Rush upgraded to support HDR and other settings seamlessly. Thanks again, Kevin!

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Callie5CAA
Participant
Sep 16, 2024 5:44 PM UTC

I've been trying to create new videos but every time I upload clips from my phone the clips appear blank. I can still hear the sound of the video, but there's no visual so I can't see them to edit. I've tried restarting my phone and uninstalling and reinstalling rush and making sure it's updated. Neither of these has fixed the issue. Basically I can't edit any videos in rush. Not really sure how to fix this.

I'm using a Sansumg Galaxy S21 Ultra to film and edit, and filming in uhd 60. This issue only started a few days ago. I've been able to edit videos in rush with this phone in those settings for years until now.

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    Callie5CAA
    Participant
    Sep 16, 2024 5:53 PM UTC

    Sorry about the typos 😕😕 

    I just tried to upload a new video and it still appears in the timeliness as blank

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      Callie5CAA
      Participant
      Sep 16, 2024 6:18 PM UTC

      Update: I updated my phone and there was no improvement 

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        MaggieCP
        Participant
        Sep 16, 2024 4:44 PM UTC

        @Kevin-Monahan With this issue, I deinstalled and reinstalled the app on my Samsung Tablet yesterday in an attemp to make it work. Before to  deinstall it, I exported the back logs of my projects on my Google Drive. I did reinstall the new version this morning but my projects are gone. How can I retrive my projects with the back logs?

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        Sep 16, 2024 7:45 PM UTC

        Hi @MaggieCP,m

        Thanks for the message. I am unsure about that. I just asked the team for you. I hope it's OK that a response may take some time. Sorry about that. Hope all else is well.

         

        Thanks,
        Kevin

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        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Darkline246583418ab2
        Known Participant
        Sep 16, 2024 2:17 PM UTC

        bonjour a tous 

         

        je ne parviens plus a visualiser une image en format mp4 ou JPEG sur l'application RUSH mobile android 

         

        savez vous pourquoi ?

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        Stefan350819325l80
        Stefan350819325l80
        Participant
        Sep 16, 2024 11:01 AM UTC

        Ich habe seit kurzem das Problem, das in Premiere Rush auf Samsung Galaxy S24 keine Fotos / Videos mehr angezeigt werden. Das betrifft sowohl vorhandene als auch die Neuerstellung von Projekten. Im Fenster "Projektelemente" sind die Bilder zu sehen. 

        Die App ist zuvor rund 1 Jahr problemlos gelaufen, ein Telefonupdate hat nicht stattgefunden bzw. ist erst nach Auftreten des Fehlers durchgeführt worden. Löschen vom Cache, De- und Neuinstallation haben ebenfalls keine Veränderung bewirkt.

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        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        Sep 16, 2024 4:34 AM UTC

        Hello @Rebus676,

        I will let the team know about this issue. Sorry for the frustration.

         

        Thanks,
        Kevin

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        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Isai_Cruz0702
        Participant
        Sep 16, 2024 11:56 AM UTC

        Same issue on my android and I have so many project I need to work on! Please help! 

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        Marco_Velazquez5155
        Participant
        Sep 16, 2024 2:58 AM UTC

        Hola, tengo el mismo problema, pensé que era mi celular

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        Marco_Velazquez5155
        Participant
        Sep 16, 2024 2:55 AM UTC

        Hola, soy el unico que esta teniendo problemas para la aplicación de celular? Quiero editar unos videos y no me carga la visualización  de los contenidos, solo el audio. Cómo puedo solucionarlo?

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        p87301233
        Participating Frequently
        Sep 16, 2024 1:53 AM UTC

        I see that new version is released on September 11, 2024. Apparently, I got the update yesterday evening and the playback screen is black since then! How can Adobe make such mistake, where is the quality control? Maybe Adobe is trying to save money by reducing quantity workforce!

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          Marshall328425481o49
          Participating Frequently
          Sep 16, 2024 1:24 AM UTC

          Same issue, have read countless separate threads about this being an issue that began today. Any clue if there is any resolution!?

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            Marshall328425481o49
            Participating Frequently
            Sep 16, 2024 1:22 AM UTC

            There are tons of threads about this being an issue since almost a full day ago, has there been any answers as to why all your users are not able to use your app suddenly without any warning?

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