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Answered

P: Black screen Rush

Forum|Forum|1 year ago
August 21, 2024
44 replies
17467 views

Since recent Android update, Rush only showing black screen when I import a video. Audio fine. Anyone else?

Correct answer TeeeEdits

Thanks, Kevin! I turned off all HDR settings on the clips before importing them into Rush, and it worked. I’m relieved this solved the issue, but it would be great to see Rush upgraded to support HDR and other settings seamlessly. Thanks again, Kevin!

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Marshall328425481o49

Participating Frequently

Same exact issue, on a Samsung Galaxy 9S

M

Marshall328425481o49

Participating Frequently

I have been loving this Adobe Premiere Rush: Video app on my Android Samsung Galaxy 9S for two years and have never had any issues.

Now, without any updates or changes to my settings, whenever I Create New Project I experience a glitch that makes the app entirely unusable. I click Add Media and select ANY video and the result is the empty object that you see in the screenshot. This was working only moments ago, and is still functioning perfectly on my desktop version; however, any attempts to use the mobile app (that I pay $34.99 to use) in any way gets me the same result in the screenshot. Sometimes the audio will even be playing, but it never shows anything visually.

Thank you for your help, anyone.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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INFOPETE

Participant

I can't not see video on my video track. There is no options selected blocked me to see video. What do I do?

M

Marshall328425481o49

Participating Frequently

Having the exact same issue on my end, just started about an hour ago

A

Angelo36101311x96i

Participant

S24 Ultra, even the sample media point has the audio, the video is not showing.

As Juan2724729675ws just stated, 4 years and no resolution. Might be time to find a new app

A

Angelo36101311x96i

Participant

Having the same issue. Even with the provided sample media, the video is not showing but the audio works fine.

C

Carina_Simms6871

Participant

Same. I hope they can fix this issue soon.

S

samuel_8869

Participant

The video screen is now black, although the audio still works, and if I try to export anything it says there's an error... I have deleted and downloaded again but it didn't help, what should I do next?

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gael_6397

Participant

I've been seeing this exact thing since I downloaded the app

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Tino5E3C

Participant

Me too

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MaggieCP

Participant

Same issue here. I was working on a project since many days. It's was all working fine in the afternoon. When I came back at night to export my file. All files were blank.

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