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P: Black screen Rush

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Since recent Android update, Rush only showing black screen when I import a video. Audio fine. Anyone else?

TeeeEditsCorrect answer

Participant

Thanks, Kevin! I turned off all HDR settings on the clips before importing them into Rush, and it worked. I’m relieved this solved the issue, but it would be great to see Rush upgraded to support HDR and other settings seamlessly. Thanks again, Kevin!

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Sharon35252943pbrf

Participant

Thank you for this, but using rushes when you're out and about to cut something quickly together is what I found so appealing. I've uninstalled and reinstalled this morning and still can't get it to work. I'll have to use Cap-cut until I can sort something else out. It's fine if you have your laptop, but if you only have your phone to work from, it's a bit much to go through all this. Thank you everybody for responding.

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TiR_24

Participant

Es gibt Fehlermeldungen beim Hochladen von Fotos.

Woran könnte das liegen?

Ich hab natürlich schon aktualisiert, neu installiert, ... aber nichts hilft.

Hat jemand eine Idee?

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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azunk

Participant

Hello,

I downloaded Premier Rush for my iPhone 13 Pro Max and just started getting into the editing progress when all my videos started to only play back black. I can still hear the sound and music I had added, but can't see the videos.
Is there any way to fix this or is the app just broken?

Appreciate any tips!

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Kevin J. Monahan Jr.

Legend

Hi @azunkm,

Edit: Update Rush. A new version fixes this issue.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Stefan350819325l80

Participant

Perfekt chat support this morning 🙎 "de- and reinstall the app, than it should work". Now adobe published and update which fixed the problem. All projects are lost now. Thx adobe 🙎.

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abrzoza

Participant

Hi,

I have the same problem on my PC, Windows 11, NVIDIA GeForce RTX 4060 Laptop GPU, I tried both solutions and none of it worked.

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