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x-e.ro
Participant
March 5, 2023
Answered

P: rush android cant render anymore

  • March 5, 2023
  • 25 replies
  • 10910 views

I'm not sure if it was the newest update, or one before this newest one. but I'm no longer able to render any videos successfully. even if I make no changes and just try and export. I used to be able to render 5 minute videos in just a few minutes. now it takes hours to get to 30 some percent and then get stuck. I'm using a Google pixel running the newest Android

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Any updates from the team?


    An update was released over the weekend, @Manne28790805rosk. Did you install it yet? Let me know!

     

    Thanks,
    Kevin

    25 replies

    Show previous replies
    E
    ed1t0r
    Participant
    July 17, 2024

    Hey guys,

    I've tried to export my project on Adobe Rush multiple times on my Samsung S23 FE, but it keeps on crashing and it gives me the error "Some error occured, please open project again...".

    Any help will be very much appreciated!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 18, 2024

      Hi @ed1t0r,

      Thanks for writing in. I think your device might be too new for Rush or is shooting footage that the app cannot process. May we have more information about your media? Run it through Media Info (freeware) in tree-view to see the details of the media type. I hope the community can assist you. Sorry for the hassle.

       

      Take Care,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      E
      ed1t0r
      Participant
      July 19, 2024

      Hi,

      First of all thanks for the answer. The video clips I've used in my project use the format MPEG-4.

      A
      Andy38381035db7d
      Participant
      July 15, 2024

      Hi, 

       

      The adobe rush app on my phones won't render my videos.

       

      It freezes at the 1% mark 

       

      Any solutions??

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 16, 2024

        Hey Andy,

        Could you provide more information about your system (or device) and media? I hope the community can help you with more details. I would check the media settings. If you are shooting with a new phone and higher quality video, try shooting H.264 instead (called "most compatible" mode in iPhone settings). Newer 10-bit HEVC files might not work. Using 8-bit media can often help. Sorry for the issue.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        B
        Bernard24018860tqys
        Participant
        May 31, 2024

        I upgraded my pixel and now it's taking literal hours to render a 1 minute video?

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          June 3, 2024

          Hi @Bernard24018860tqys,

          Sorry for the issue. I am not sure why you're receiving such unexpected behavior. It may be that your device is not yet supported: https://helpx.adobe.com/premiere-rush/system-requirements.html

           

          Otherwise, you might try deleting excess files on your phone, trying a different export preset, or another project that is shorter in duration and with fewer effects. Is it working, then? Let the community know.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          Ryan Toms
          Ryan Toms
          Participant
          April 15, 2024

          I have a pixel 8 pro and everytime I render it gets stuck at 1% or 5%

           

          Please help. I've reinstalled and tried several times. My phone is new and plenty of space. The project isn't even big. Only running 60 secs with one layer and and audio track. Extremely frustrating adobe

           

            W
            Willie Hulk
            Participant
            April 22, 2024

            Same here. Waiting for the solutions 

              Ryan Toms
              Ryan Toms
              Participant
              April 23, 2024

              So frustrating that this is supposed to be cutting edge and it won't even work on a new phone

                I
                Idv
                Participant
                March 5, 2023

                Good evening.

                It's been 6 months since I can use Adobe Rush on my Sony Xperia Pro 1 android phone, before I could export without problems now in production it stops at 7% and the app crashes. It's really frustrating to have to pay for your subscription and not be able to use it! You can solve the problem! 

                 

                Update:

                It doesn't even work on my Samsung tablet!

                Solve it now!

                  Myra Ferguson
                  Community Expert
                  Myra FergusonCommunity Expert
                  Community Expert
                  March 5, 2023

                  (First, I can see that you're new to posting here and very frustrated, so you might not realize that this is a user-to-user forum where sometimes an Adobe employee might reply. I'm a fellow user here to help and not an Adobe employee. They have an Adobe logo on their profile pic and their status is "Adobe Employee.")

                   

                  So, I checked the Premiere Rush system requirements. I don't see your particular phone listed, so there may be something about the hardware that isn't supported. And you can check if your Samsung tablet is listed.

                   

                  As a paid subscriber, your mobile projects can sync to the desktop and you could try exporting from there.

                   

                   

                    I
                    Idv
                    Participant
                    March 5, 2023

                    Hello. Thank you very much for your reply! Before the latest updates I was able to export correctly to my phone. It also doesn't have different hardware from other compatible phones. I don't know what problems there are but I don't think it's because of my phone. Also because PlayStore clearly says "installable on your device". I hope adobe system solve the problem

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