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TDU77
Participant
Jun 9, 2025 5:11 PM UTC
Answered

Partage impossible

Bonjour,

J'ai acheté Rush Premium via Apple Store et renouvellé tous les ans depuis 3 ans.

Malgré l'achat, je ne peux pas enregistrer ou exporter ou partager mes projets car on me demande d'acheter Rush. (voir les screens en PJ)

Je n'ai pas accès aux fonctionnalités Premium non plus 😒

Pouvez vous m'aider et me dire pourquoi ?

Merci

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Jun 9, 2025 5:19 PM UTC

    Hi,

    Please contact us to sort this out: https://helpx.adobe.com/contact.html.

    The chat pod is on the lower right.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    3 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Jun 9, 2025 5:19 PM UTC

    Hi,

    Please contact us to sort this out: https://helpx.adobe.com/contact.html.

    The chat pod is on the lower right.

     

    Thanks,
    Kevin

     

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    TDU77Author
    Participant
    Jun 9, 2025 5:42 PM UTC
    Thanks Kevin,
I'll check out the French chat because it's easier for me.
My English isn't very good
    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jun 9, 2025 5:50 PM UTC

    Bonjour, TDU.
    I apologize for not being able to answer in French (I'm studying, though). I hope that French chat will assist you. If not, please drop me a message in via PM here.

     

    Merci,
    Kevin

     

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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