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johnc64182884
Participant
March 28, 2021
Answered

Premiere Rush "Auto Save Incomplete" -- WHY???

  • March 28, 2021
  • 4 replies
  • 1692 views

I have had a bunch of problems with Rush (for desktop) over the last few weeks - thankfully most of which have been resolved, but the one that is nagging me the most is a random pop-up message saying, "Auto Save Incomplete: We haven't been able to automatically save changes to your project in a while. Please close & re-open the project to save now and ensure you don't lose any work."

 

How can I fix this? 

Note: I have a completely updated Dell XPS 7590 w/ 32 GB RAM + up-to-date Windows 10 + up-to-date Adobe products as well.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @Helen AHA,

    I read your note. Your error might be due to the loss of the Creative Cloud sync service. Try closing your project and reopening it to make sure it is saved. That should work.

     

    Thanks,
    Kevin

    4 replies

    H
    Helen AHA
    Participant
    March 16, 2024

    I am having the same issue on a MacBook Pro 64gb ram... presets sure this is an Adobe problem/ not our computers🙄

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    March 18, 2024

    Hello @Helen AHA,

    I read your note. Your error might be due to the loss of the Creative Cloud sync service. Try closing your project and reopening it to make sure it is saved. That should work.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    bartc57134942
    bartc57134942
    Participating Frequently
    July 12, 2021

    Also have a look at: https://community.adobe.com/t5/premiere-rush/auto-save-error-how-to-save-my-project/m-p/10175292

     

    We cannot save or backup projects manually and the auto-save refuses to work!? Reders this software pretty useless.

    G
    Gary22200710ghz7
    Participant
    December 11, 2021

    Maybe this will help. It seems I get the crashing error only when I open Rush from  Creative Cloud.  When I open the Rush app directly I can work uninterrupted and it all saves nicely. And then later I can open Rush from Creative Cloud and all my work is there in the cloud. But to do more work open Rush directly or the frustrations will continue!

    K
    Karan Manhas
    Participant
    July 2, 2021

    I have the version 1.5.62 (Build 61) and I also keep getting the nuisance notification every 5-10 min while editing the video and my rush crashes after a couple of those messages. I usually sync the video after all my videos are 90% edited but because of the me not syncing from the beginning it keeps giving me the "Auto Save Incomplete". Is there a way to silence it for few hours or atleast after first acknowledgement it should not popup? Please suggest a solution for its a big issue.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 20, 2021

    Hi John!

    Sorry for the trouble. We can get this checked. 

     

    Let us know.

    Thanks,

    Kartika

     

     

     

    M
    Mitzy5CC8
    Participant
    April 20, 2021

    I have been getting the same error message. My version is 1.5.58 (Build 64). I am having to close the program to save about every 5 edits. My projects are also not syncing between my desktop pc and my laptop. 

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