Skip to main content
A
alexc76217130
Participant
October 23, 2024
Question

Premiere rush keeps crashing when navigating folders

  • October 23, 2024
  • 2 replies
  • 286 views

Steps to reproduce:

 

1 - Open Premiere Rush

2 - Navigate folders

3 - Premiere Rush crashes and closes

 

I cannot open my project because I can never reach it.

 

    This topic has been closed for replies.

    2 replies

    A
    alexc76217130Author
    Participant
    November 1, 2024

    @Kevin-Monahan I don't have any dialog box, the app just closes, if there is a way to get a crash report, let me know.

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      November 4, 2024

      That's odd, @alexc76217130,

      I suspect your issue may be fixable, but you will need assistance from our agents. Please contact them here and ask for the video queue. Let us know what they say.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      October 23, 2024

      HI @alexc76217130,

      I heard you're having crashing issues. Are you receiving a crash dialog box? Can you copy the report, save it, and send it to me via PM? Please also give me details of your system and media. Sorry for the hassle.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      S
      susanw99582830
      Participant
      November 4, 2024

      I am having the same issues. I got a new laptop and installed Rush through my Adobe Creative Cloud subscription. It downloaded fine and the program opens. But as soon as I choose one of my previously saved files, Rush shuts down completely with no error messages. I have re-installed three more times with the same results. Very frustrating.

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      November 4, 2024

      Hi @susanw99582830,

      I appreciate your response. Can you contact support and ask for the video queue? The chat pod is in the lower right of this page. Let us know what they say.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices