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W
WeberLam
Participant
October 9, 2019
Question

Premiere Rush Stuck at Preparing Media

  • October 9, 2019
  • 1 reply
  • 3878 views

When I choose the media and click 'create project', Rush comes to the 'preparing media' and gets stuck. and I can do nothing with it. It's totally same with the problem described in this post. I've checked the system requirements and they're ok. My computer also works well with Premiere Pro 2018.

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1 reply

W
WeberLamAuthor
Participant
October 9, 2019

Ok, I may have figured this out. It seems that Chinese Adobe account has problem with this. When I created a new account and chose the United States as the region, Rush ran perfectly.

petergaraway
Adobe Employee
petergaraway
Adobe Employee
October 10, 2019
Hi Weber, Thanks for letting us know. I'll DM to follow up. Thanks!
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