Premiere Rush will not load to the app on Mac Book Pro

Forum|Forum|5 years ago
December 8, 2020
3 replies
592 views

Whenever I try to start the rush app on my mac it just gets stuck with a buffering sign on the welcome screen.

This is really frustrating and I have tried things like logging out of my cc account, launching activity manager, and killing the creative cloud processes, deleting preferences on the documents folder, restarting the computer, etc.

Nothing is working! Someone please help, it would be much appreciated! 🙂

I attached a picture to this post so you can see what I get stuck on.

This topic has been closed for replies.

anissa_thompson

Community Expert

1) Make sure that all media in any Rush projects on your mobile devices have been fully uploaded and synced. (I also keep my mobile Rush app closed when switching to desktop to prevent any sync error/overwriting/duplication).

2) Hold the SHIFT and COMMAND/CONTROL keys while starting up Rush on desktop to clear any temp caches, and allow Rush to fully sync to the cloud to get the latest project content.

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat

J

jonathanj3081834Author

Participating Frequently

Still nothin 😕😕 it just stays stuck with this buffering circle, I even made sure to buy the extra storage and it didn't work.

Just Shoot Me

Legend

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.

Thank you.