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Cristian Ionu326561922brc
Participant
October 2, 2023
Answered

Problema visualizzazione anteprima adobe Rush

  • October 2, 2023
  • 1 reply
  • 514 views

Buongiorno, stavo modificando un video e improvvisamente il software di adobe rush si è bloccato,non rispondeva ad alcun comando, ho chiuso il programma e riavviato il pc. Il programma si apre, posso fare modifiche usando i tools ma non viene visualizzata l'anteprima, quindi in pratica ho una schermata nera davanti al posto dell'anteprima.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi @Cristian Ionu326561922brc,

    I read your note. Sorry for the black screen issue. There may be a number of issues that could be causing this problem. Before trying anything else, try disconnecting all devices and restart the computer. That can often help.

     

    1. Creative Cloud: Log out of your account, then, log back in.
    2. Footage: Footage that is in the H.264 or HEVC formats are extremely hardware instensive and can cause problems like this with some computers. Try: File menu > View > Enable "Use Optimized Clips"
    3. Computer: A few issues:
    • Can you tell us more about the footage you are using?
      • Which camera or mobile device is it from?
      • Is it HD or 4K?
    • Can you tell us more about the computer you are using?
      • What is the CPU?
      • What is the GPU?
      • How much RAM?
      • What kind of hard drive?
      • Any other information you can give?

     

    You can find other ideas in this thread: https://community.adobe.com/t5/premiere-rush-discussions/premiere-rush-playback-just-showing-black-screen/m-p/10739496#M2790

     

    I think with a little more info, we can help. Looking forward to hearing from you.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    October 2, 2023

    Hi @Cristian Ionu326561922brc,

    I read your note. Sorry for the black screen issue. There may be a number of issues that could be causing this problem. Before trying anything else, try disconnecting all devices and restart the computer. That can often help.

     

    1. Creative Cloud: Log out of your account, then, log back in.
    2. Footage: Footage that is in the H.264 or HEVC formats are extremely hardware instensive and can cause problems like this with some computers. Try: File menu > View > Enable "Use Optimized Clips"
    3. Computer: A few issues:
    • Can you tell us more about the footage you are using?
      • Which camera or mobile device is it from?
      • Is it HD or 4K?
    • Can you tell us more about the computer you are using?
      • What is the CPU?
      • What is the GPU?
      • How much RAM?
      • What kind of hard drive?
      • Any other information you can give?

     

    You can find other ideas in this thread: https://community.adobe.com/t5/premiere-rush-discussions/premiere-rush-playback-just-showing-black-screen/m-p/10739496#M2790

     

    I think with a little more info, we can help. Looking forward to hearing from you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    Cristian Ionu326561922brcAuthor
    Participant
    October 3, 2023
    Allora,stavo creando un canva da 10 sec con 8 foto hd scattate con una
    canon 6d mark II.
    Il pc che uso è un Victus con intel core i7 12' generazione 12700H da 2.30
    GHz, 16GB RAM con Nvidia GeForce RTX 3060.
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 3, 2023

    Bonjour @Cristian Ionu326561922brc,

    Sorry these steps did not work for yo. Your computer certainly seems powerful enough.

    More things to try:

    • Press Alt/Option when launching the app. Reset Preferences.
    • Choose Preferences/Settings from the Home Screen.
      • Deselect the option to enable hardware acceleration encoding and decoding.
      • Choose Manage Cache
        • Click option to "Delete all cache files."
        • Click OK.
      • Click OK.
    • Restart the computer.

     

    Let us know if that set of steps might work for you better.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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