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nszumowski
nszumowski
Participating Frequently
November 12, 2018
Question

Project won't open

  • November 12, 2018
  • 6 replies
  • 7301 views

While I was working on a project I got a notice that said it hadn't been saved in a while and asking me to close and open the project. Rush pretty much crashed immediately after that, and now that project won't open. When I click on it it just looks like it's loading them dumps me back to the home screen. Is my project gone? How can I get it back?

This topic has been closed for replies.

6 replies

D
drenmyers1977
Participant
October 18, 2021

I too am having this problem, but on a Mac.  The other projects open, but not one particular one.   so frustrating!  Hours of work, gone!

A
astor75
Participant
October 20, 2021

Hello,

 

I've the same problem after many hours of work.

I tried all ideas to solve it from the discussion above, but still I can not open it.

It seams, that there is a major problem with Premiere Rush.

 

Kind regards

Ralf

A
astor75
Participant
December 1, 2021

Hello,

 

unfortunately no response from Adobe!!

 

Please help us.

 

KR

Ralf

M
Madelyn5C22
Participating Frequently
June 24, 2021

I'm having the same exact issue as above! I need the project to open so I can export it by Friday! Help!

 

petergaraway
Adobe Employee
petergaraway
Adobe Employee
June 24, 2021

Hello @Madelyn5C22  

 

Can you DM me and share a screenshot or recording of the error you're seeing? 

 

Thanks!

nszumowski
nszumowskiAuthor
Participating Frequently
November 30, 2018

Have you folks had any success in troubleshooting the issue?

I have updated to latest version of Rush with no luck.

Vinay Dwivedi​ I have sent the dropbox link in a dm as well. Thanks for your support

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
November 30, 2018

Hi nszumowski ,

I have logged a BUG as I was able to reproduce it on my machine. Please try the below step and let me know if it helps.

Launch Premiere Pro CC 2019 or After Effects CC 2019 first. Then go to Task manager and check if you can see Dynamic Link Manager 1 running in it. If yes, try to launch Rush now and check if it takes you to the startup screen and see your project.

//Vinay

J
JanahMo
Participant
September 12, 2020

What do I do if there's no Dynamic Link Manager 1 running?

M
mattg36854269
Known Participant
November 21, 2018

I saw there was an update today for Premiere Rush. I've installed it and tried to open my project again but sadly it didn't work. I also tried turning sync for the project off and that did nothing either.

I then tried turning off my VPN in case that was affecting the ability to access cloud storage. No luck there.

I've also tried creating a new project which goes to the "preparing media" screen but hangs, not making any progress with the media. If you click cancel it crashes the software completely, you can't click anything and have to end the process.

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
November 21, 2018

Hi Matt,

Please send me your system information and logs. So, Press Windows key and search for System Information. Go to File menu and click "Save". Save that nfo file on the Desktop to send.

Then Go to below location and zip the Premiere Rush folder and attach that too.

C:\Users\username\AppData\Roaming\Adobe or simple press Windows + R and type %appdata%.

//Vinay

M
mattg36854269
Known Participant
November 21, 2018

Sure, I've got the files ready - how do I get them to you though?

nszumowski
nszumowskiAuthor
Participating Frequently
November 17, 2018

Just to update, we also tried importing into Premiere Pro, all other projects imported without an issue. This project, however, would not import and showed no type of error in Premiere Pro.

J
JanahMo
Participant
September 12, 2020

Same!

nszumowski
nszumowskiAuthor
Participating Frequently
November 13, 2018

Had a chance to install Premiere Rush on another pc and can't get the project to load their either. Still bumping us back to the home screen after trying to launch a project - http://www.screencast.com/t/A2gNYXVdr

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
November 13, 2018

Hi nicholas,

Check the below thread and try to load the project now.

Re: Rush won't load projects on desktop or iPhone app.

//Vinay

nszumowski
nszumowskiAuthor
Participating Frequently
November 14, 2018

No luck opening the project with Sync enabled or disabled.

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