Hi jonathanh91299775    Have you switched your Primary and Secondary monitor any time soon or by any chance? Send me the Audio Hardware preferences options that you are getting in Premiere Pro and all other settings available there. Also, open Sound on your MAC from Apple Menu>Preferences and send me the screenshot of all the devices attached or available.   //Vinay ... View more

Hi jonathanh91299775, It seems that Audio Hardware has some issues here. Try this Go to Premiere Pro>Preferences>Audio Hardware and change Defalt Input to "None" Change Default Output to "Mac's default output" which should be "Internal Speakers" Once done restart Premiere Pro and try to playback. I hope it works. //Vinay ... View more

Hi Jeremy HT,   It looks like Intel drivers are at fault so try 26.20.X drivers and check. https://downloadcenter.intel.com/download/29530/Intel-Graphics-Windows-10-DCH-Drivers?product=126790   Check the below article if any issues are encountered while reverting.   https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html //Vinay ... View more

Hi AvisionProd, Go to C:\Users\username\AppData\Roaming\Adobe\Common and check if you have the MediaCache, MediaCache files and Peak files folder. If youhave moved it to external they shouldnotbe there except Media Cache files. Delete other 2 if youhave the same on the external one. Launch Premiere Pro and check again if the Media Cacheand Peak Files folder gets created again or not. If not, you are good to go.   //Vinay ... View more

Hi michealc46917663, This is a known issue and has been reported and occurs on 10.15 MAC OS having external drives. There are 2 workarounds.   1. Move the clips to internal drive and it should work. 2. Go to Edit>Menu>Edit in Adobe Auditionand send the whole sequence.   //Vinay ... View more

Hi Alphateam, This issue mainly occurs if you have an audio device which is not configured properly with Premiere Pro. Check which device is in use under Sounds, disable all other sound devices and then go to Premiere Pro edit menu>Preferences and select the same in Audio Hardware.    //Vinay ... View more

Try and update your Intel drivers to 24.20.100.X from the zip file https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip ... View more

Use the below one and it will work. Itoo have the  same one. ... View more

Hi Sunera, What is the version of After Effects, name of Onboard GPU and the driver version of both the GPU? //Vinay ... View more

The driver version is in the link shared in my post. I hope that helps. ... View more

Here is the requirement for it. It is only for Intel GPU. Check Hardware acceleration system requirements in Adobe Premiere Pro System Requirements ... View more

Hi Kelly, This Ryzen 1800x has serious overheating issues which may cause this green frames or serious performance issues once it’s running for too long or is used with high performance games or apps. Here are some links that may be useful and check the blog from AMD which says “By the first week of April, AMD intends to provide an update for AMD Ryzen™ processors that optimizes the power policy parameters of the Balanced plan to favor performance more consistent with the typical usage models of a desktop PC” So, check for the update and it might help here. https://www.guru3d.com/news-story/amd-ryzen-7-have-a-temperature-20-degree-c-reporting-offset.html https://community.amd.com/community/gaming/blog/2017/03/13/amd-ryzen-community-update ... View more

Hi Steven, This driver mentioned below is really old. Check the below KB for Intel Driver Requirement and get to the latest one. Intel HD Graphics 5500  driver version 20.19.15.4835 GPU and GPU driver requirements for Premiere Pro //Vinay ... View more

Hi Ann, It's only applicable if you have Quadro Cards and is under Manage 3D settings. ... View more

Try going to File Menu, select close all projects and then open the project you want to work on. ... View more

I hope this helps. Color management in Premiere Pro ... View more

It seems like a 32 bit codec file to me. Can you revert to 12.0 version of Premiere Pro and check if it imports or not? ... View more

I have sent you a PM. ... View more

have you tried uninstalling the application and reinstalling it again? Let me know if it helps or not. I will PM you some steps to resolve it. ... View more

Hi Josh, Seems like NVidia drivers are at fault. Try the below steps and check if it helps. From Start menu go to “Device Manager”, right click on the GPU under Display Adapters>Update Drivers>Choose “Browse my computer…” Option. On the next screen select “Let me pick from a list…..” and select Microsoft Basic Display Adapter. Then uninstall all Nvidia drivers and applications. 1. From Start menu go to Run command. 2. Type appwiz.cpl and hit enter. This will open “Add or Remove Programs” 3. Uninstall all Nvidia components. There should be multiple components (5-6 in total) and may require restart 2-3 times. Once done install 430.86 driver version from below link as it will help in resolving crash issues. NVIDIA DRIVERS GeForce Game Ready Driver WHQL ... View more

Check the version of Creative Cloud application which should be 4.6.. You can find it in the Creative Cloud app menu>Preferences>General If it is 4.5 then in the menu check for updates and try to update. Once updated uninstall Media Encoder and reinstall it. It was an issue with the Creative cloud with 100TB storage so it was fixed in 4.6 version release. ... View more

HI Tyler, Please uncheck the Media cache option to "Do not delete.."one and check if it helps. //Vinay ... View more

Please post a screenshot of Preferences>Media Cache and Autosave. ... View more

Try to uncheck this option and then restart your machine. Delete all these files before unchecking the option. ... View more

Hi Matt, Sorry to hear that. I have sent you a DM. //Vinay ... View more

Try these drivers. https://downloadcenter.intel.com/download/27988 ... View more

Ok try this. From Start menu go to “Device Manager”, right click on the GPU under Display Adapters>Update Drivers>Choose “Browse my computer…” Option. On the next screen select “Let me pick from a list…..” and select Microsoft Basic Display Adapter. Then uninstall all Nvidia drivers and applications. From Start menu go to Run command. Type appwiz.cpl and hit enter. This will open “Add or Remove Programs” Uninstall all Nvidia components. There should be multiple components (5-6 in total) and may require several restarts. Once done,  download the new driver as suggested in my first post and check the results. //Vinay ... View more

What happens when you switch to "Software only" mode in File menu>Project Settings>Renderer? Try to create a new project and import the old one into new one and check if it helps. //Vinay ... View more