Video Card Issues

[stwoods]

Hi! I am wondering if anyone else is having this issue. In the last few days, I get this message whenever I try yo open Premiere (see attachment). I've attempted to update the driver both through Windows !) device Manager, as well as the Intel site and they, claim I have the latest driver. Premiere is now slower than ever and I am not sure what the issue is. Is my laptop now incompatible with the new version of Premiere? That would not be a good thing.

If anyone has answers, thanks in advance!

I am using the following:

Intel HD Graphics 5500  driver version 20.19.15.4835

Dell 7348 Laptop

Intel Core i5  5200 CPU 2.20Ghz

Premiere Version 13.1.3

Windows 10 version Build 1903

[Vinay Dwivedi]

Hi Steven,

This driver mentioned below is really old. Check the below KB for Intel Driver Requirement and get to the latest one.

Intel HD Graphics 5500  driver version 20.19.15.4835

GPU and GPU driver requirements for Premiere Pro

//Vinay

[stwoods]

Thanks for responding Vinay!

Both the Intell and the Dell driver tool say that the version I have is the latest. Additionally, the driver that Adobe recommends is not compatible with my laptop. Not sure what other steps I can take.

Thanks in advance!

[Vinay Dwivedi · Accepted solution]

Try this.

1. Download the latest driver for your platform manually from the link shared in the KB
   
2. Disconnect your internet connection
3. Right-click on the Start icon and select Apps and Features
4. Search for and uninstall ‘Intel® Processor Graphics‘
5. Select reboot once complete
6. Install the newly download driver from step 1
7. Select reboot once complete
8. Verify the correct driver is installed
9. Reconnect the internet connection

[stwoods]

Hi Vinay!

I think this solved the problem, although I had to go through several drivers before I got the compatible one. Thanks so much for your input. I appreciate it.

[rafaels43510806]

Hello, i experience the same issue. Can you share what drive worked for you?

[Vinay Dwivedi]

The driver version is in the link shared in my post. I hope that helps.

[XrayMediaAgency]

hello stwoods

finaly wich driver and where did you take it ?

I'm in bad position, not possible to launch premiere pro 2020 with my asus and intel hd graphics 5500

[XrayMediaAgency]

the link from adobe goes to the intel Version: 24.20.100.6286 driver but the 5500 hd graphics is not listed into

if i try to install it fails, same problem for 25.20.100.6373

i tried to install the very last driver from intel https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500 for hd 5500 but premiere pro 2020 shows the system compatibility error in the first post of stwoods

So what's wrong for 5500 ?  i have a asus UX305L

[johnnyk7917700]

anyone solve this? which driver copatible with 5500?.. Tke link in KB is not compatible.

[haifaaljundi]

there's a solution ?????????????????????????/