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kaseyradatti
kaseyradatti
Participant
March 31, 2019
Answered

Premiere Pro Creating Weird Zero KB TextEdit files

  • March 31, 2019
  • 11 replies
  • 5926 views

Hi all,

In the past week, I've noticed anytime I create a new Premiere Pro project or open an existing project it makes odd files (containing numbers and letters eg. 478d7f12-2c9b-4ad5-a3dc-20f0d40c63c3) in the same folder as the .prproj file.

The files are saying they are zero bytes and don't contain any data. They also stay there after closing the project and accumulate the longer I use the project.

I am also having issues seeing my audio waveforms in any project I create. The only way to see audio waveform is to zoom in.  Could these issues be related?

I was running Premiere Pro 2018 (v12.1.2) and have updated to Premiere Pro 2019 (v13.0.3) but the issue hasn't changed.

Please help!

Thank-you,

Kasey

This topic has been closed for replies.
Correct answer Chad Baker

These files are created by the Mac OS when the project file is saved to a remote drive when the user does not have full read/write/execute/delete permissions for the location. These files are usually created and deleted without the user ever knowing. However, because the user does not have full permissions, the file is created but not deleted and is left behind to become worrisome to the user and visually distracting. Giving the user full 777 ACLs to the destination folder will resolve this problem.

11 replies

G
ginnyw5117147317215731
Participating Frequently
August 12, 2020

Actually, not true.  Our end users have full 777 access to the remote SAN but the files still get created.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 12, 2020

    gi williams,

    Thanks for the note. Can you let our devs know your findings? https://adobe-video.uservoice.com/forums/911233-premiere-pro

     

    Thanks!
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R
    raymondocampo
    Inspiring
    August 12, 2020

    Actually, this isn't true because I have full access to my computers and peripherals. And this issue disappeared when Adobe updated the Premiere Pro app.

      Chad Baker
      Adobe Employee
      Chad BakerCorrect answer
      Adobe Employee
      August 12, 2020

      These files are created by the Mac OS when the project file is saved to a remote drive when the user does not have full read/write/execute/delete permissions for the location. These files are usually created and deleted without the user ever knowing. However, because the user does not have full permissions, the file is created but not deleted and is left behind to become worrisome to the user and visually distracting. Giving the user full 777 ACLs to the destination folder will resolve this problem.

      A
      Ari Kuchar
      Participant
      January 20, 2022

      Hi @Chad Baker @Kevin-Monahan , this is happening to me on my mac's local HD.  It began once I switched over the the new MacBook M1 Max. It's located in a Dropbox folder however, I've always used Dropbox and never encountered this issue before.
      I'm on Premiere v22.0.

       

        D
        drewRC
        Participant
        August 3, 2022

        it must be a monterey issue because it started happening to me once i upgraded to it...?

        G
        ginnyw5117147317215731
        Participating Frequently
        June 18, 2020

        We're still seeing this issue.  Unfortunately, we can't follow the troubleshooting steps the Adobe tech suggested through our support case because we are all working remotely.  I hope everyone is safe and well.

          G
          ginnyw5117147317215731
          Participating Frequently
          February 27, 2020

          Hello All! 

           

          I opened a case with Enterprise Support and I reeived a response today that they will try to get it assigned to the dev team for an upcoming release, but are not sure of the timeframe.  I realize this is vague, but at least it's an acknowledgement that Adobe is aware of the issue.  I will post updates here as I receive them.

           

          I clicked on one of the files created during testing.  It generates a text log file:

          logout

          Saving session...

          ...copying shared history...

          ...saving history...truncating history files...

          ...completed.

          Deleting expired sessions...1 completed.

           

          My thinking is that these are benign, although annoying, but if anyone has more insight in to the role of these files, please let me know.  Thanks!

           

          Cheers!  

           

          Ginny

          TERTL
          TERTL
          Participant
          January 29, 2020

          Hello everyone!

           

          We are also curious to know if this issue has been resolved or not.  I've scoured the internet and my team has dug through every setting imaginable (which shouldn't even be necessary since our systems pretty much run at default) and have yet to find a solution.  

            A
            AlexRoby
            Participant
            February 19, 2020

            Still having this issue when working from my work server.

              TylerBurroughs1696715
              TylerBurroughs1696715
              Participating Frequently
              June 5, 2019

              I am also experiencing this issue.

              I am working off an external drive. My system specs:

              MacOS Mojave (10.14.5)

              2018 MacBook Pro 15-inch

              2.9 GHz Intel Core i9

              Radeon Pro Vega 20 4 GB

              Intel UHD Graphics 630 1536 MB

              Premiere Pro 13.1.2 (Build 9)

              This is really frustrating... media cache and scratch disk is pointed to separate folders.

              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              June 6, 2019

              Hi Tyler,

              Can you do a test with a different user account? Same thing happening?

              Let us know.

              Thanks,
              Kevin

              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              Vinay Dwivedi
              Adobe Employee
              Vinay Dwivedi
              Adobe Employee
              June 7, 2019

              I followed those steps. unchecked Creative Cloud Sync and restarted my machine. Premiere is still generating these files every time I save though.


              Please post a screenshot of Preferences>Media Cache and Autosave.

              devineedits
              devineedits
              Participant
              May 23, 2019

              I've noticed this as well. It only occurs when working on external drives, not locally. Happening to multiple editors in my department.

              kaseyradatti
              kaseyradattiAuthor
              Participant
              April 4, 2019

              I haven't solved what the issue was but I found doing an OS update to Mojave (10.14) fixed both issues!

              However, I discovered a colleague of mine is also having the same issue of audio waveforms not generating. His issue was only affecting new music tracks imported. He found that an audio track that he'd used months ago would import fine and show waveforms. Very strange!

              He was running MacOS Mojave so he couldn't do an update to try fix the issue.

              R Neil Haugen
              R Neil Haugen
              Legend
              April 3, 2019

              Where do you have the Project Settings "Scratch disks" set, and where do you have the Media Cache locations set ... does either of those involve placing near the project file?

              Neil

              Everyone's mileage always varies ...
              C
              chuckh91643851
              Participant
              April 3, 2019

              Neil,

              Are you saying these files are normal behavior?

              Chuck

              R Neil Haugen
              R Neil Haugen
              Legend
              April 3, 2019

              Just looking at the numbers ... that's the type of numbering you find in the cache/cache-database//pek folders. So I was curious where those files are supposedly getting parked on your machine.

              Neil

              Everyone's mileage always varies ...
              Show more replies
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