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J25534705g5f2
Participant
Nov 24, 2022 2:47 PM UTC
Answered

Projects disappeared

Not used app for a while use Pr in mobile. Logged in today most projects gone.

have synched on and off 

logged in and out

deleted app and back

 

PLEASE tell me I can get them back.

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    Jeff_Coatsworth
    Jeff_CoatsworthCorrect answer
    Community Expert
    Dec 1, 2022 12:37 PM UTC

    Looks like they had a bug - https://community.adobe.com/t5/premiere-rush-discussions/rush-stuck-on-quot-fetching-projects-quot/td-p/11322162

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    6 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    Dec 1, 2022 12:37 PM UTC

    Looks like they had a bug - https://community.adobe.com/t5/premiere-rush-discussions/rush-stuck-on-quot-fetching-projects-quot/td-p/11322162

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Nov 24, 2022 3:24 PM UTC

    Ok, let's move you over to that forum then.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Nov 24, 2022 3:25 PM UTC

    Whoops, that didn't work - let's try moving that thread again.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Nov 24, 2022 3:12 PM UTC

    Are you talking about your RoboHelp projects? Because you've posted in the RoboHelp forum.

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    J25534705g5f2Author
    Participant
    Nov 24, 2022 3:19 PM UTC

    Er.. I dont know I am trying to get support about my wphotos and video projects vanishing premier rush app on my phone.. 

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