Rush is not rendering to my phone

Hey @Lisa30357526fyqu,

I read about your issue with the phone you're using. I have a feeling that the phone is unsupported as it is not mentioned in system requirements, so, you might see unexpected behavior as time marches on. I apologize for the lack of support for your phone. I will let the dev team know about your problem. The only workaround I can think of is to sign in on an older phone (if you have one lying around) and sync up your project for export there. Sorry I don't have anything better as an option. Let me know if I can assist any further.

You can also get help directly by contacting Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.): https://helpx.adobe.com/contact.html?rghtup=autoOpen This automatically opens the chat window. Type "Agent" in the chat box. When you get an agent, ask to be connected to the video queue. The video queue consists of agents who are trained in digital video troubleshooting and can help you best. If they do not assist you well enough, feel free to contact me via PM. I hope we can assist you!

Thanks,

Kevin