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Ghislain30161522dcg1
Participant
September 6, 2023
Answered

Stuck on loading screen - "Loading ImporterQuickTime.prm"

  • September 6, 2023
  • 1 reply
  • 1561 views

I've uninstalled, reinstalled, and tried older versions... nothing seems to work.

 

Really need to app to work for work. Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer Ghislain30161522dcg1

    Hi @Ghislain30161522dcg1,

    Thanks for the additional info. It sounds like you have enterprise licensing. Do you? If so, you can have your IT Admin contact Adobe Support directly via their Admin Console. You can point them to info here: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

     

    If you have time, let the community know what happens after the enterprise support team assists you. New solutions are always welcome and appreciated.

     

    Thanks,
    Kevin


    Update - No idea what IT did, they changed some permissions on specific folders, played around for a couple hours until it finally (sorta) worked.

    Now, when I load Premiere Rush, it will still freeze on "Loading ImporterQuickTime.prm", but I just have to end task it, and restart and it will load correctly.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 6, 2023

    HI @Ghislain30161522dcg1,

    Thanks for writing in. See this potential solution: https://community.adobe.com/t5/premiere-pro-discussions/importerquicktime-prm/td-p/7498065

     

    Hope it helps!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    G
    Ghislain30161522dcg1Author
    Participant
    September 6, 2023

    Thanks but my company isn't granting me administrator access just so that I can use Premiere Rush.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 7, 2023

    Hi @Ghislain30161522dcg1,

    Thanks for the additional info. It sounds like you have enterprise licensing. Do you? If so, you can have your IT Admin contact Adobe Support directly via their Admin Console. You can point them to info here: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

     

    If you have time, let the community know what happens after the enterprise support team assists you. New solutions are always welcome and appreciated.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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