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Ghislain30161522dcg1Correct answer
Participant
September 20, 2023

Hi @Ghislain30161522dcg1,

Thanks for the additional info. It sounds like you have enterprise licensing. Do you? If so, you can have your IT Admin contact Adobe Support directly via their Admin Console. You can point them to info here: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

If you have time, let the community know what happens after the enterprise support team assists you. New solutions are always welcome and appreciated.

 

Thanks,
Kevin


Update - No idea what IT did, they changed some permissions on specific folders, played around for a couple hours until it finally (sorta) worked.

Now, when I load Premiere Rush, it will still freeze on "Loading ImporterQuickTime.prm", but I just have to end task it, and restart and it will load correctly.

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4 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
September 6, 2023

HI @Ghislain30161522dcg1,

Thanks for writing in. See this potential solution: https://community.adobe.com/t5/premiere-pro-discussions/importerquicktime-prm/td-p/7498065

 

Hope it helps!

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ghislain30161522dcg1Author
Participant
September 6, 2023

Thanks but my company isn't granting me administrator access just so that I can use Premiere Rush.

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
September 7, 2023

Hi @Ghislain30161522dcg1,

Thanks for the additional info. It sounds like you have enterprise licensing. Do you? If so, you can have your IT Admin contact Adobe Support directly via their Admin Console. You can point them to info here: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

If you have time, let the community know what happens after the enterprise support team assists you. New solutions are always welcome and appreciated.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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